Shift Supervisor

ProAct, Inc.; Town of Cazenovia (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

ProAct, Inc. is seeking a supervisory leader to oversee store operations during shifts when management is not present. The role includes opening/closing duties, directing staff, and addressing customer service issues to maintain daily operations.

Candidates should have a high school diploma or GED, with AS degree preferred, and 2+ years of related experience. Drug testing and ongoing eligibility screenings are required by policy.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.

Responsibilities

• Responsible for providing supervisory leadership in the absence of store management.
• Carry out opening and closing procedures in the absences of store management.
• Supervise store’s crew by assigning, directing and following up of activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Training compliance

Education

High School Diploma or GED

AS Degree or higher preferred

Job description

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience

• Preferred: 2 or more years previous experience in related position

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$17.00-18.50 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.