Shift Supervisor

Main Event; Chesterfield (MO); On-site; USD 24,000 - 28,000; Full time

Job summary

Main Event in Missouri seeks a Shift Supervisor to drive guest experiences and staff performance. The role requires a proactive, empathetic leader who can collaborate across departments to sustain a high-energy, guest-focused environment.

The ideal candidate is 21+, aiming for a management career with Main Event, and possesses strong problem-solving skills, detail orientation, and the ability to multi-task under pressure in a fast-paced venue.

Qualifications

• Must be 21 years or older.
• Interest in a management career with Main Event.
• Solution oriented with problem solving in a changing environment.
• Attention to detail; ability to multi-task and work under pressure in a fast-paced setting.
• Excellent customer service and employee relations skills.

Responsibilities

• Maintain the center’s appearance per established cleanliness standards.
• Hold self and others accountable for a culture of high performance.
• Collaborate to expand job responsibilities and improve processes.
• Attend weekly manager meetings.
• Communicate clearly in verbal and written forms.
• Be responsive and empathetic to guest needs and drive improvement and innovation.
• Represent Main Event professionally to protect the brand.
• Make decisions that align with Main Event core competencies.

Skills

Guest experience

People management

Problem solving

Attention to detail

Multi-tasking

Customer service

Professional demeanor

Job description

Job Description

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.

What makes a great Shift Supervisor?

• 21 years + of age
• A desire for a management career with Main Event
• Solution oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent customer service and employee relation skills

Skills Required

• 18 Months+ with Main Event or 2 years+ in a Supervisory Role
• Friendly, Professional Demeanor
• Ability to Create an Amazing Guest Experience
• Valid Alcohol Seller/Server and Food Handler Certifications

What will you be doing on a daily basis?

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Why should you join our team as a Shift Supervisor?

“What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.” – M. S., Shift Supervisor, Texas

“I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.” T. G., Party Street Shift Supervisor in Kansas City, Missouri

Main Event is an Equal Opportunity Employer!

Salary Range

• 17.5
• 20.25

We are an equal opportunity employer and participate in E-Verify in states where required.