Shift Supervisor

Mental Health Association - Western MA; Springfield (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

Mental Health Association - Western MA is seeking a Shift Supervisor for a community residential program aiding adults with mental illness in recovery. You will lead staff, support daily living activities, and help participants set and follow recovery goals in a strengths-based, trauma-informed setting.

The role includes supervising a Tuesday–Saturday 10am–6pm shift (40 hours) with a pay rate of $20-$22 per hour. Documentation and coordination with healthcare are essential.

Qualifications

• High school diploma or GED required.
• At least 6 months in human services; 1 year preferred or related degree.
• Experience with mental illness is preferred.
• Ability to lead a team and work independently.

Responsibilities

• Provide leadership and support to staff on shift; model professional behavior.
• Assist with scheduling, onboarding, and documentation oversight.
• Develop and monitor Individualized Action Plans (IAPs).
• Support participants with daily living activities and wellness.
• Help participants access community resources and benefits systems.
• Encourage education and vocational opportunities.
• Teach self-advocacy and independent living skills.
• Administer and monitor medications per MAP standards; coordinate appointments.
• Respond to crises and follow agency reporting procedures.
• Maintain a clean, safe residential environment; promote upkeep.
• Provide transportation to appointments and activities.
• Complete timely documentation; attend trainings and meetings.

Skills

Team leadership

Oral communication

Written communication

Organizational skills

Computer skills

Education

High school diploma or GED

Related degree (preferred)

Job description

Position Summary

The Shift Supervisor provides a supportive environment in a community residential setting, empowering participants with mental illness in their goals of recovery and rehabilitation. Focus on strengths and resiliency through person-centered planning while ensuring services align with the agency’s mission, policies, program funding, and applicable regulations.

Pay Rate: $20-$22 an hour

Open Shift: Tuesday through Saturday 10am-6pm (40hrs)

Key Responsibilities

• Provide leadership and support to staff on shift; train, guide, and model professional behavior.
• Assist the Program Supervisor with administrative tasks including scheduling, onboarding, and documentation oversight.
• Participate in developing and implementing Individualized Action Plans (IAPs); document participant progress.
• Support participants with daily living activities including hygiene, cooking, cleaning, and wellness practices.
• Assist participants with accessing community resources and navigating benefit systems such as Social Security and public transit.
• Encourage participant engagement in educational and vocational opportunities.
• Teach self-advocacy and support participants in developing independent living skills.
• Administer and monitor medications in compliance with MAP standards; coordinate healthcare appointments.
• Respond promptly to crises or medical events and follow all agency reporting procedures.
• Maintain a clean and safe residential environment; promote participant involvement in upkeep.
• Provide transportation to appointments and community activities.
• Complete timely, accurate documentation and attend required trainings, team meetings, and supervision sessions.

About the Division of Recovery Services (DRS)

The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications & Benefits

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
• High school diploma or equivalent (GED) required
• At least 6 months of relevant human services experience required; 1 year preferred, or related degree
• Previous experience with individuals with mental illness preferred
• Ability to lead a team, take initiative, and work independently
• Strong oral, written, organizational, and computer skills
• Adaptability to meet changing participant needs
• Strong interpersonal skills, patience, and compassion
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20-22 an hour