Guest Experience Team Lead (Shift Leader)

Workstream; Southgate (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

A fun work environment where you can:

Competitive pay

Job summary

Tim Hortons Inc. in Michigan is seeking a shift supervisor to lead guest service operations and assist on the floor during busy hours. You will take orders, handle payments, and ensure a welcoming, clean environment across the dining area from open to close.

The role emphasizes teamwork, training new members, and maintaining safety and quality standards. Growth opportunities exist for high-performing team leads.

Qualifications

• Must be 18 yrs or older.
• A reliable source of transportation.
• Able to lift up to 25lbs.
• Excellent communication.
• Team player outgoing and a people person.
• Must have experience in a supervisory role.

Responsibilities

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and playground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder.

Skills

Excellent communication

Team leadership

Customer service

Job description

Tim Hortons Inc. in Michigan is seeking a shift supervisor to lead guest service operations and assist on the floor during busy hours. You will take orders, handle payments, and ensure a welcoming, clean environment across the dining area from open to close.

The role emphasizes teamwork, training new members, and maintaining safety and quality standards. Growth opportunities exist for high-performing team leads.