Guest Experience Team Lead (Shift Leader)

Tim Hortons; Southgate (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

A fun work environment where you can:

Competitive pay

Job summary

Tim Hortons Inc. in Michigan is seeking a shift supervisor to lead guest service operations and assist on the floor during busy hours. You will take orders, handle payments, and ensure a welcoming, clean environment across the dining area from open to close.

The role emphasizes teamwork, training new members, and maintaining safety and quality standards. Growth opportunities exist for high-performing team leads.

Qualifications

• Must be 18 yrs or older.
• A reliable source of transportation.
• Able to lift up to 25lbs.
• Excellent communication.
• Team player outgoing and a people person.
• Must have experience in a supervisory role.

Responsibilities

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and playground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder.

Skills

Excellent communication

Team leadership

Customer service

Job description

Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.

For high-performing Team Leads, there may be growth opportunities. We'd love to learn about you - apply today!

Pay rate:

18 yrs and older 11:50 and up

Hours:

5:30 am to 2 pm and 2 pm to 10 pm

Job description:

• Reacts immediately to issues needing attention
• Reports to manager
• Encourages fun work environment
• Helps train new members
• Helps on the floor
• Counts the drawer at end of shift
• Ensures all policies are being followed
• Completes all required shift documents

Benefits:

• A fun work environment where you can positively influence others.
• Competitive pay.

Responsibilities:

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Qualifications:

• Must be 18 yrs or older
• A reliable source of transportation
• Able to lift up to 25lbs
• Excellent communication
• Team player out going and a people person
• Must have experience in a supervisory role

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.