Event Staff Supervisor

ASM Global-SMG Puerto Rico I, LP.; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

ASM Global-SMG Puerto Rico I, LP. is seeking Event Staff Supervisors responsible for greeting, checking, and directing guests as they enter the venue. Candidates should possess strong communication and customer service skills and be able to handle high-pressure situations effectively.

Qualifications include a high school diploma, relevant experience, and the ability to work flexible hours based on event schedules. Bilingual candidates are preferred. Join us and contribute to a safe and welcoming environment for all guests!

Qualifications

• High school degree required; associate's degree or higher desirable.
• 1 year of related experience and/or training preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle and resolve high-tension situations.

Responsibilities

• Greet and direct guests as they enter the building.
• Screen guests for prohibited items.
• Respond to emergency situations and assist with crowd control.
• Ensure an effective response to manager/supervisor issues.

Skills

Customer service

Communication skills

Problem-solving

Organization

Education

High school diploma

Associate's degree

Job description

Overview

Event Staff Supervisors are responsible for a range of guest relations activities, including greeting, checking, and directing guests as they enter the building.

Responsibilities

• Receive guests, check and direct guests as they enter the building.
• Screen guests for prohibited items such as camera/video equipment.
• Secure areas and ensure the safety of all guests.
• Respond to emergency situations and assist with crowd control.
• React to requests for service and assistance.
• Maintain a full working understanding of event posts (ticket takers, ushers, concierges, security, door screeners, and guest relations) and communicate effectively with managers and supervisors.
• Anticipate problems and implement appropriate solutions.
• Ensure an effective and efficient response to manager/supervisor issues using 2‑way radio communication.
• Identify risks or hazardous situations and create safe logistics for event continuation.
• Observe employee and crowd behavior before, during, and after events.
• Represent the company politely and professionally using proper customer service skills.
• Direct customer service complaints and inquiries to the proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• Complete incident reports when witnessing on‑site injuries.
• Promote a safe working environment by following life‑safety and emergency programs as needed.
• Maintain open availability to work events on an ongoing basis, including weekends, evenings, and holidays.
• Maintain a proper image and generate positive public relations with managers, supervisors, and staff.
• Perform other duties as assigned by the Director of Event & Security and the Event & Security Manager.

Qualifications

• High school degree required; associate’s degree or higher desirable.
• 1year of related experience and/or training preferred.
• Customer service background preferred.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to communicate effectively with co‑workers, managers, and supervisors.
• Ability to handle and resolve high‑tension situations and control unruly guests.
• Strong problem‑solving and organizational skills.
• Ability to work independently, exercising judgment and initiative.
• Professional presentation, appearance, and work ethic.
• Flexibility to work based on event schedules, including daytime, evenings, weekends, and holidays.
• Bilingual – English/Spanish preferred.
• Basic computer skills.
• No certifications are required.
• Compliance with reasonable accommodation policy for individuals with disabilities.

Policies

ASM reserves the right to change or modify the employee’s job description, whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his or her normal description.