Shift Supervisor

The Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

The Coalition for the Homeless of Central Florida is seeking a full-time Shift Supervisor to lead and oversee Guest Service Professionals and staff. Responsibilities include coordinating dorm inspections, overseeing the Community Health Initiative, and providing training to ensure a high standard of service.

The ideal candidate will have a high school diploma or GED and prior leadership experience, along with strong communication skills and proficiency in Microsoft Office. This role is crucial in maintaining the Coalition's values while supporting the needs of the community.

Qualifications

• Must possess at least a high school diploma or GED.
• Must have leadership experience.
• Strong communication and mathematical skills.
• Must be willing to work flexible hours based on the needs of the agency.

Responsibilities

• Provide leadership in the absence of management.
• Coordinate dorm inspections and cleanup.
• Oversee the Community Health Initiative.
• Train and coach direct reports.

Skills

Leadership experience

Strong communication skills

Proficient in Microsoft Office

Organizational skills

Critical thinking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

POSITION: Shift Supervisor

REPORTS TO: Guest Services Manager

STATUS: Full-Time – Hourly – Non-Exempt

Overview

The Guest Services Shift Supervisor will provide leadership and have oversight of Guest Service Professionals, Receptionists and the Community Health Initiative. The Guest Services Shift Supervisor requires a high level of detailed planning, organizational and problem solving abilities. The position of Guest Services Supervisor requires a high degree of professionalism, commitment and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect and cooperation.

Primary Duties

• Provide leadership to the campus in the absence of management.
• Provide direct supervision to Environmental Services Associates, Community Health Initiative staff, and Receptionists.
• Coordinate, maintain, and assist with dorm inspections, cleanup, and organization.
• Oversee the Community Health Initiative.
• Oversee the Guest Support Professionals in the absence of their direct supervisors.
• Responsible for the ordering of all cleaning supplies and supplies for the Community Health Initiative.
• Prepare and conduct performance reviews of those supervised.
• Oversee and conduct weekly dorm inspections with the assistance of the Housing Specialists.
• Review Incident Reports, provide feedback and training to staff, and submit in accordance with the timeframe of agency policy.
• Review, submit, and turn in all documentation related to Payroll in a timely manner.
• Act as the Agency Liaison with AARP, Re-employability, and OCCD, ensuring compliance requirements and internal coordination.
• Provide training and coaching for direct reports to enhance staff development.
• Maintain data, budget, and orders for the Community Health Initiative.
• Ensure the integrity of handling guest mail.
• Maintain records to be ready for audit in cooperation with the accounting department.
• Provide direct support to the Director of Guest Services and Information Technology.
• Responsible for interviewing, hiring, and dismissal of Environmental Service Associates, Receptionists, and Community Health Initiative staff.
• Perform any and all other duties as assigned by the Director of Guest Services and Information Technology.

Qualifications

• Must possess at least a high school diploma or GED.
• Must have leadership experience.
• Understanding of the homeless population is preferred.
• Strong communication and mathematical skills.
• Proficient in Microsoft Office, Word, and Excel.
• Must be willing to work flexible hours based on the needs of the agency.
• Bi-lingual candidates and Veterans are encouraged to apply.
• Must be able to sit for prolonged periods, talk, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.
• Must be able to reach with hands and arms, stoop, kneel, or crouch.
• Occasionally lift and move up to 25 lbs.
• Must have vision capabilities, including the ability to adjust focus.

Required Skills

• Ability to provide leadership and manage staff.
• Excellent communication skills and ability to provide clear direction, training, and instructions to staff.
• Ability to be a team player.
• Ability to work proficiently with Microsoft Word, Excel, and Outlook Express.
• Strong organizational skills.
• Critical thinking and problem-solving skills.
• Effective time management, planning, and organization.
• Protect the confidentiality of employees and guests, verifying authorization before discussing sensitive information.
• Report to the Florida Abuse Hotline when there is knowledge or reasonable suspicion of child or vulnerable adult abuse, abandonment, neglect, or exploitation.
• Adhere to the Coalition’s policies and procedures while maintaining high levels of confidentiality and discretion.
• Maintain consistent and punctual attendance in accordance with Coalition policy.
• Contribute positively to the work environment by supporting new ideas and change when applicable.
• Represent the Coalition professionally at all times.
• Demonstrate high standards of integrity, accountability, and service in alignment with the Coalition’s values.
• Interpret and effectively communicate Coalition policies both verbally and in writing.
• Ensure that all confidential information is handled securely.

The Coalition for the Homeless of Central Florida