Shift Supervisor

The Transition House Inc.; Kissimmee (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

The Transition House Inc. is seeking a Shift Supervisor to act as the on-site lead during assigned shifts in a secure work release setting in Kissimmee, FL.

You will oversee daily operations, enforce policies, supervise staff, and ensure safety and compliance across all activities. Responsibilities include conducting inspections, handling client intake, monitoring movement, and completing accurate documentation.

Qualifications

• Demonstrated decision-making ability for shift leadership and incident handling.
• Ability to maintain composure and effective communication under pressure.
• Strong attention to documentation, reporting, and policy enforcement.

Responsibilities

• Act as facility supervisor during assigned shifts, ensuring smooth daily operations
• Enforce policies, procedures, and emergency protocols
• Supervise Corrections Technicians and coordinate shift activities
• Maintain safety, security, and welfare of clients, staff, and visitors
• Conduct facility inspections, client counts, and contraband searches
• Monitor and document client movement, behavior, and compliance
• Complete incident reports, logs, and required documentation accurately
• Conduct intake processing for new clients, including system entry and file creation
• Monitor client activities including meals, work assignments, recreation, and visitation
• Identify and respond appropriately to medical or behavioral concerns
• Maintain professionalism and composure in high-stress or emergency situations
• Participate in required trainings and staff meetings
• Ensure compliance with all safety and operational standards
• Rotate 12-hour shift schedule, typically 3-4 days per week
• Assist with ongoing trainings and cross-team communications

Skills

Decision-making

Stress management

Communication

Policy enforcement

Attention to detail

Leadership

Education

High School Diploma or GED

Job description

Employment Type: Full-Time
FLSA Classification: Non-Exempt
Compensation: $18.00

Department: Operations / Work Release Program
Reports To: Facility Director / Assistant Facility Director
Location: Kissimmee, FL
Travel Requirements: None

Job Id: 3102
# of Openings: 1

Position Overview

The Shift Supervisor serves as the acting facility lead during assigned shifts in the absence of the Facility Director and/or Assistant Facility Director. This role is responsible for overseeing daily operations within a secure work release environment, ensuring safety, security, and compliance with all applicable policies and procedures.

The Shift Supervisor supports staff and clients while maintaining order, accountability, and operational continuity within the facility.

Key Responsibilities

The following duties represent the primary responsibilities of this position. Additional duties may be assigned as operational needs require.

• Act as facility supervisor during assigned shifts, ensuring smooth daily operations
• Enforce policies, procedures, and emergency protocols
• Supervise Corrections Technicians and coordinate shift activities
• Maintain safety, security, and welfare of clients, staff, and visitors
• Conduct facility inspections, client counts, and contraband searches
• Monitor and document client movement, behavior, and compliance
• Complete incident reports, logs, and required documentation accurately
• Conduct intake processing for new clients, including system entry and file creation
• Monitor client activities including meals, work assignments, recreation, and visitation
• Identify and respond appropriately to medical or behavioral concernsMaintain professionalism and composure in high-stress or emergency situations
• Participate in required trainings and staff meetings
• Ensure compliance with all safety and operational standards

Required Qualifications

Education

• High School Diploma or GED

Experience

• Minimum of 4 years of experience working with incarcerated or criminal justice-involved populations
• Experience in corrections, reentry services, behavioral health, or related field

Knowledge, Skills, and Abilities

• Strong decision-making and problem-solving skills
• Ability to manage high-stress situations with composure
• Effective written and verbal communication skills
• Ability to interpret and enforce policies and procedures
• Strong attention to detail in documentation and reporting
• Team-oriented mindset with leadership capability during shifts

Licenses / Certifications

• Valid Florida driver's license
• Must pass background screening and receive approval from the Florida Department of Corrections

Preferred Qualifications

• College coursework in criminal justice, criminology, psychology, social work, or related field
• Prior law enforcement or correctional supervision experience
• Additional training or certifications related to corrections or behavioral management

This position operates within a secure correctional or residential reentry facility and involves a physically and mentally demanding environment.

Responsibilities may include:

• Working within a structured, secure facility
• Exposure to potentially hazardous or high-stress situations
• Interaction with individuals involved in the criminal justice system
• Standing, walking, and physical activity for extended periods
• Completing documentation and operating within electronic systems

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This position requires a rotating 12-hour shift schedule, typically 3-4 days per week.

Schedule Expectations

Examples may include:

• Day and overnight shifts
• Weekends and holidays
• Overtime as required based on operational needs

Equal Opportunity Employer

The Transition House, Inc. is an Equal Opportunity Employer.

Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of any protected characteristic under applicable federal, state, or local law.

Employment with The Transition House may require background screening through the Florida Care Provider Background Screening Clearinghouse.

ADA Accommodation Statement

The Transition House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process. Applicants requiring accommodation should contact Human Resources.