Guest Support Professional FT

The Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Coalition for the Homeless of Central Florida is seeking a Guest Support Professional to work under the supervision of the Shift Supervisor and the Guest Services Manager. The role emphasizes assisting Coalition Guests, staff, visitors, and volunteers while promoting safety, dignity, respect, and cooperation.

Daily duties include providing access to hygiene items, clothing, and supplies; accepting donations; assisting in meal service times; reporting concerns; conducting rounds; cleaning bed

Responsibilities

• Provide access to hygiene items, clothing, cleaning supplies, etc.
• Receive donations, retrieve property, assist in meal serve times, etc.
• Provide information to visitors, volunteers, and donors.
• Report safety, security, and facility concerns to staff and document as needed.
• Conduct regular rounds and maintain radio communications while on duty.
• Perform routine room and locker checks.
• Clean bed areas/rooms for new intakes.
• Complete logs for guest belongings.
• Address crises and contact appropriate support.
• Submit written documentation per agency policy.

Job description

POSITION: Guest Support Professional
REPORTS TO: Manager of Guest Services
STATUS:Full-Time - Hourly - Non-Exempt

Overview: Under the direct supervision of the Shift Supervisor and guidance of the Guest Services Manager, the Guest Support Professional will be responsible to assist Coalition Guests, Staff, Visitors, and Volunteers in various capacities while promoting the safety of other guests, staff, volunteers, visitors, and members of the community. The position of GSP requires a high degree of professionalism, commitment, and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

Key Responsibilities:

• Service guest needs by providing access to hygiene items, clothing, cleaning supplies, etc.
• Assist as needed by receiving donations, retrieving property, assisting in meal serve times, etc.
• Provide appropriate assistance and/or information to visitors, volunteers, and donors.
• Report any safety, security, and facility concerns to appropriate staff and document if warranted.
• Conduct regular rounds as assigned and maintain radio communications at all times while on duty.
• Perform routine room and locker checks.
• Responsible for the cleaning of bed areas/rooms to prepare for new intakes.
• Complete appropriate logs for guest belongings.
• Address crisis situations if needed and contact appropriate support, such as other staff, emergency medical, or law enforcement.
• Submit accurate written documentation as per agency policy in a timely fashion.
• Communicate with guests and other staff on an ongoing basis.
• Coordinate with guests to accomplish special projects, chores, and facility upkeep.
• Maintain a clean and safe work environment.
• Maintain a clean and safe residential living environment for our guests.
• Complete assignments and housekeeping duties daily as instructed by immediate supervisor.
• Move property and donations up to 30 lbs. as outlined by agency policy.
• Monitor assigned area as directed by immediate supervisor.
• Conduct after-hours intake for CERS VETS program if needed outside of regular intake hours.
• Attend staff meetings and trainings as required.
• Perform job duties in assigned areas as directed by immediate supervisor.
• Perform other duties as directed by immediate supervisor.
• High degree of professionalism, commitment, and adaptability.
• Ability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

The Coalition for the Homeless of Central Florida