Shift Supervisor

Loyal Coffee Co.; Colorado Springs (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Paid time off

Free bag of coffee weekly

Employee discounts

Job summary

Loyal Coffee Downtown seeks a Shift Supervisor to lead the on‑duty team, ensure smooth shift operations, and uphold Loyal Coffee’s hospitality standards. You will manage guest flow, song and task assignments, and break coverage in a fast-paced retail cafe environment.

Joined by the cafe manager, you will coach team members, handle cash, and strive for an exceptional guest experience. Must be 21+, with reliable transportation and physical ability to lift up to 50 lbs.

Qualifications

• Ability to lead others and maintain a high level of excellence on a daily basis.
• Capacity to be held accountable and respond positively to redirection.
• Experience in fast-paced guest-facing environments.

Responsibilities

• Oversee shift execution and breaks per Loyal Coffee policies.
• Direct on-floor team members and assign roles for guests’ best experience.
• Coach, train, and hold the team accountable during shifts.
• Manage cash handling and shift operations with cafe manager support.

Skills

Team leadership

Guest hospitality

Cash handling

Shift coordination

Communication

Tools

POS system

Job description

Conducting shifts and leading team to provide excellent service & hospitality to guests.

Locations currently accepting applications:
Northgate

Full time · 32–40 hours/week
Starts at $17.90 per hour, up to $20.90

Wages: $17.90 ($20.90/hr Base Wage Cap) + Tips (Avg $6/hr) - Results in Avg $24-27/hr total take home.

Semi-Annual Performance Based Raises. Accrued Paid Sick Time First Year, up to 80hrs General Use PTO after Year 1.

Eligible for Health, Vision, & Dental Benefits

Minimum Weekly Availability Requirements:

4 days of fully open availability (2 of which must be a Fri, Sat, or Sun)

1 additional days with at least 8 hours of availability during operating hours.

About the team:

Loyal Coffee is a barista owned and operated coffee company located in Colorado Springs. Our purpose is to use coffee to engage, encourage, and elevate community. This happens through roasting and serving coffee we love, to people we love, in a community we love

In our retail locations we serve really good coffee and toast with a hyper focus on hospitality. We have a hard working atmosphere with a high level of accountability. We work with a clear purpose and goals that propel us to reach our fullest potential.

We prioritize community in everything we do. It’s important that we build community among our team and among everyone we interact with as a result of working at Loyal Coffee.

We also roast and wholesale coffee around the world. We are proud to use our resources to make the best possible coffee we can share with our community around the world.

What is the opportunity?

This is an opportunity to serve as a Shift Supervisor at the Loyal Coffee Downtown retail cafe location.

The Shift Supervisor is focused on accomplishing the common goal within their individual shift and the day at large. They are responsible for everything that occurs during their shift, including proper execution of the commons, service standards, and adherence to all applicable policies. They are focused on ensuring that the entire shift runs smoothly, with excellence, and properly passed off to the next incoming shift.

The shift supervisor is a common next step of growth following the entry level position in our retail cafe environment. As a shift supervisor at Loyal Coffee, you are responsible for conducting the on-duty team towards an exceptional experience for our guests. This starts with an existing ability to consistently work with excellence as a barista and chef de partie.

While accomplishing your daily tasks you are to lead and direct all personal on shift. This includes granting breaks and managing daily labor numbers. There is an expectation for all shift supervisors to have an elevated awareness of cafe operations. This includes delivering a hospitable experience, ensuring product quality, and maintaining an excellent environment. All shift supervisors must have great leadership skills in order to direct, coach, train, and hold accountable the team they work with every day.

In this position you will work closely with your Cafe Manager to prioritize and accomplish tasks during your shifts. You will also be responsible for all cash handling, management of the team, and the shift at large.

Our retail cafe operates under a unified understanding of a common goal. This means a consistent flow of service for our guests. A deep understanding of this common goal and our flow of service is absolutely necessary in order to conduct an excellent shift and lead as a shift supervisor.

What are the tasks?:

Conducting Shifts with Excellence

• Oversee the proper execution of the manager’s planned schedule, ensuring team members arrive, take breaks, and leave on-time, adhering to Loyal Coffee’s break policy, while adjusting the schedule by cutting/calling in team members based on need.
• Direct on-floor team members by assigning them to roles/stations effectively to provide the best experience for guests while also accomplishing all necessary tasks.
• Upholding All Loyal Coffee Policies & Standards while striving to accomplish Loyal's Common Purpose and Goal.
• Responsible for all activities occurring during your shifts, such as accomplishing all tasks, handling difficult situations, and ensuring the state of product quality, guest experience, and cash handling.

Professional Communication & Leadership

• Provide clear and accurate communication to the manager about problems or successes that arose during the shift with the experience, guests, team members, space, equipment, or product.
• Contribute to the shift with great excellence and teamwork by being the hardest working, most efficient, most hospitable, and most aware team member on the floor.
• Provide coaching, training, and direction to your on-duty team to help them grow.
• Hold an elevated sense of awareness regarding the guests, the space, the team, and priorities.

What are the daily tasks?

• Uphold Loyal Coffee’s Common purpose, values, and goal.
• Perform all opening & closing duties for your assigned shift.
• Engage all guests in a positive and friendly manner.
• Maintain a clean and welcoming environment for guests on a consistent basis.
• Perform all duties for your assigned position as they apply to the guests journey through the 9 touch points.
• Participate in daily team communication
• Complete all daily tasks and side work according to your assigned position.
• Leaders who are able to hold others accountable as well as be held accountable themselves.
• People who have experience leading teams
• Individuals who love community and teamwork
• People who are eager to learn and grow in their career
• Folks who have a high interest in speciality coffee and a desire to work as a coffee professional
• Leaders who detail oriented and are interested in providing and leading a hospitable experience

Required Skills and Physical Requirements:

• An ability to lead others and maintain a high level of excellence on a daily basis
• Is able to be held accountable and respond positively to redirection
• Ability to work efficiently and with excellence by yourself and with a team
• You have consistent, reliable transportation to work, including times of reasonable inclement weather.
• Must be able to lift up to 50lbs alone.
• You are at least 21 years of age. (Position oversees alcoholic beverage sales)
• Can be on your feet for long periods of time
• Can maintain a positive and hospitable attitude for long periods of time
• Can prioritize tasks and work in a fluid environment

Why you will love working with us:

• You will be part of a community and will get to contribute to a great community.
• You will learn and grow a ton. We have a long term growth and education program focused on coffee education, hospitality training, and personal development.
• There are scheduled raises based on performance and time with the company.
• You get a free bag of coffee every week and discounts on all our other products and merchandise.
• We offer paid time off.
• The leadership team strives to do what is right, is passionate about their work, and is open to feedback.
• The entire team is full of passion and is a ton of fun to be around.
• There is a space to grow in your coffee career.