Shift Supervisor

Project Renewal; New York (NY); On-site; USD 42,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support operations at a men's shelter. This role involves overseeing client interactions, ensuring quality control of services, and maintaining accurate records. The ideal candidate will have experience working with individuals facing mental health challenges and substance abuse issues, along with strong communication and supervisory skills. Join a compassionate team committed to providing essential services to those in need, and make a meaningful impact in the community.

Qualifications

• Minimum of two years of experience with individuals diagnosed with mental illness.
• One year of supervisory experience required.

Responsibilities

• Communicates with clinical staff regarding client issues.
• Ensures all incidents are recorded and communicated to management.
• Oversees client storage room and Callahan room for record accuracy.

Skills

Communication Skills

Supervisory Skills

Crisis Management

Client Assistance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Shelter- Fort Washington, 651 West 168th St, New York, New York, United States of America Req #1499

Friday, April 25, 2025

Program: Fort Washington

Salary Range: $42,000 - $44,290

Program Description: The Fort Washington Men’s Shelter is a 200-bed temporary shelter which Project Renewal manages under a contract with the Department of Homeless Services and the Department of Health and Mental Hygiene. Comprehensive psychiatric, medical and case management services are provided to homeless men who have been diagnosed with mental illness and substance abuse.

Essential Duties and Responsibilities:

The essential duties of the Position include but are not limited to the following activities:

• Communicates with clinical staff regarding any shift issues affecting the clients, by conducting a comprehensive review of logbook and staff observations, recording any changes in behavior of the clients that might be useful to the team.
• Participates in weekly social service meetings as Liaison to operations staff, debriefing any incidents which may need more information.
• Conducts supervisory meetings with all RA supervisors to review procedures and maintain that communication is being consistent across all shifts.
• Ensures that any and all incidents are recorded in the Logbook, but especially that priority incidents are recorded, and the appropriate management staff is notified.
• Reviews incidents with staff to ensure quality control, reporting any inconsistencies to Assistant Director.
• Ensures that electronic shift summaries are completed, and all incident reports are inputted coherently.
• Oversees the client storage room and regularly reviews records to ensure accuracy/consistency in documentation
• Oversees the Callahan room to ensure all records are up-to-date and all supplies are accounted for.
• As needed, provides direct assistance to clients can which include helping clients adhere to their daily schedules, and ensuring they are participating in their scheduled activities.

Qualifications:

• A High School Diploma or GED
• A minimum of two years of experience working with people diagnosed with mental illness or having a substance abuse addiction. One year of the required experience must have been in a supervisory capacity.
• Must have a CPR and Certificate of Fitness for a Fire Guard, F-80, or have it completed within 90 days of starting employment.
• Knowledge of Microsoft Office Suite, especially e-mail, WORD, and EXCEL.
• Shelter- Fort Washington, 651 West 168th St, New York, New York, United States of America