Shift Supervisor

Acacia Network; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Paid holidays

Job summary

Acacia Network in New York City seeks a Shift Supervisor to lead operations staff, security and maintenance, ensuring daily schedules and coverage for unscheduled absences. The role emphasizes training new staff and enforcing policies.

You will monitor residents, facilities, and safety procedures, track census, and coordinate with program teams to maintain a safe, supportive environment in bilingual, culturally competent services.

Qualifications

• High School Diploma or GED; an associate degree is a plus.
• Two years of experience with homeless or low-income populations.
• Current F-80 certification required.

Responsibilities

• Assist the director with staff work schedules and assignments.
• Coordinate hourly house runs and ensure coverage during absences.
• Inspect facility and rooms; monitor safety and cleanliness.
• Track census and update CARES daily.
• Record incidents and perform crisis intervention.
• Maintain records of safety, fire, and building inspections.
• Assist with client intakes and referrals.
• Ensure proper distribution of metro cards per policy.

Education

High School Diploma/GED

Associate Degree in Social/Human Sciences, Psychology

F-80 certification

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Shift Supervisor will provide leadership and supervision for operational staff. Generates work schedules and assignments for the operations staff, security and maintenance personnel. Provides or arranges for house coverage for unscheduled absences and other unexpected situations. Provides training to new staff; ensures that operations policies and procedures are enforced at all time.

KEY ESSENTIAL FUNCTIONS

• Assist the director with work schedules and assignments for the staff
• Perform hourly house runs to:
• Perform inspections of facility and rooms
• Ensure staff members are in their assigned locations
• Monitor recreational rooms, laundry rooms and cafeteria to ensure that all residents are adhering to schedules
• Arrange for coverage for unscheduled absences and other unexpected situations
• Record and respond to incidents, client issues and complaints; perform crisis intervention procedures
• Track clients' properties and store in lock up
• Ensure daily census is monitored and accurate; ensure CARES is updated daily with current information
• Perform weekly reconciliations to ensure all metro cards are accounted for and being distributed according to policy
• Assist with intakes of new and returning clients, and submit them for approval
• Keep records of safety, fire, and building inspections
• Monitor all fire and safety equipment to ensure it is functional at all times
• Monitor staff and assign tasks as necessary
• Other duties in keeping with the scope and nature of the position

REQUIREMENTS

• High School Diploma/GED required. Associate Degree in Social/Human Sciences, Psychology
• Two years of experience working with the homeless and/or low and mixed-income population in addition to experience in child welfare, family work, and substance abuse
• Understanding of low-income and homeless individuals and their specific needs
• Current F-80 certification required

WHY JOIN US?

• Acacia Network provides a comprehensive and competitive benefits package to our employees.
• In addition to a competitive salary, our benefits include medical, dental, and vision coverage.
• We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance.
• We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.