Shift Supervisor

Osborne Association; New York (NY); On-site; USD 39,743 - 41,631; Full time

Benefits offered by this job

Four weeks of vacation

Tuition reimbursement

Excellent medical, dental, and vision insurance

403(b) plan with company match

Job summary

The Osborne Association in New York is seeking a dedicated full-time Shift Supervisor for its Fulton Community Reentry Center. The role involves supervising staff, ensuring security, and maintaining operations during non-traditional hours.

Candidates must possess a high school diploma, relevant security certifications, and exhibit strong communication skills. Generous benefits include vacation, medical insurance, and a 403(b) plan.

Qualifications

• High School Diploma or equivalent required.
• Must hold a New York State Security Guard Registration Card.
• Valid driver's license required.

Responsibilities

• Supervise Residential Aides and ensure shift coverage.
• Maintain logs and ensure facility security.
• Conduct regular foot patrols of the facility.

Skills

Strong oral and written communication

Time management

Organizational skills

Interpersonal skills

Crisis management

Computer skills

Education

High School Diploma or equivalency

New York State Security Guard Registration Card

16-Hour On-The-Job Security Guard Training Certificate

First Aid / CPR Certificate

FDNY F80 & F02 Certifications

Job description

Job Overview

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal, repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies that promote true safety, justice, and liberation.

Osborne has opened its first transitional housing and reentry program, The Fulton Community Reentry Center (Fulton). Fulton provides 140 beds of transitional reentry housing to formerly incarcerated men and offers onsite reentry services including case management, benefits enrollment, employment, health, and substance use disorder treatment. The facility operates 365 days a year, 24/7, including evenings and weekends; some positions require non‑traditional work hours.

We are seeking a full‑time Shift Supervisor to join our Fulton Team. The Shift Supervisor provides shift coverage and is on‑call nights, weekends, and holidays, ensuring the overall operation and safety of the facility. The position reports to the Assistant Security Manager and requires flexibility with scheduling, including evening, overnight, and weekend availability.

Salary range: $28.85-$30.22

Essential Duties

• Supervise Residential Aides
• Assist in scheduling staff and ensuring 24‑hour coverage
• Maintain, revise, and update operations logs, records, and forms
• Ensure the security of the premises and perform access control
• Perform regular and frequent foot patrols of the entire facility
• Promptly advise appropriate supervisors (Operations Manager and Program Director) of problems or concerns
• Schedule daily assignments for subordinates and monitor their performance
• Complete Safety Monitor performance evaluations, progress reports, disciplinary memos, and shift assignments
• Interact with all clients in a professional and productive manner
• Supervise shift, overseeing and performing crisis intervention and addressing operational problems
• Supervise and perform all regular client service and reporting tasks
• Schedule daily and weekly assignments, monitor functions, and participate in the rotation of task assignments
• Perform special assignments and shift‑specific responsibilities as assigned, ensuring the provision of services and compliance with regulations and policies
• Produce and provide daily census
• Provide clear direction, information, and assistance to clients, client visitors, vendors, and employees in a professional, pleasant, and courteous fashion, both regularly and during emergency situations
• Ensure that all life safety systems and related equipment are fully functional
• Search all residents, staff, visitors, and residential rooms and common areas of the facility via magnetometers, hand‑held wands, and x‑ray baggage scanners
• Willingness to become trained in Safe Crisis Management (SCM) by Osborne Staff
• Cover any shift vacancies as needed
• Perform additional duties as assigned

Minimum Qualifications

• High School Diploma or equivalency
• New York State Security Guard Registration Card
• 16‑Hour On‑The‑Job Security Guard Training Certificate
• First Aid / CPR Certificate
• Must have FDNY F80 & F02 Certifications, or obtain by the start date
• NYS valid driver's license

Related Skills and Knowledge

• Strong oral and written communication, time management, and organizational skills
• Maintain professional appearance and conduct at all times
• Good interpersonal skills with the ability to communicate effectively, both written and oral
• Knowledge of community resources
• Ability to make sound decisions and resolve conflicts
• Deal calmly in crisis situations and handle multiple tasks effectively under pressure with minimum supervision
• Work collaboratively well with diverse groups
• Proficiency with computer skills and ability to formulate incident reports
• Flexibility to work flexible shifts, weekends, and overtime if necessary

Benefits and EEO Statement

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent medical, dental, and vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status or any other protected category. The Osborne Association takes affirmative action to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.