Shift Supervisor - PT

HUSTLER Hollywood; West Valley City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

HUSTLER Hollywood is seeking a Shift Supervisor in West Valley City, Utah. The role involves overseeing staff, ensuring customer engagement, and managing store operations in the absence of a manager. Candidates must have at least one year of retail experience and excellent communication skills, with a commitment to work weekends. Responsibilities include motivating staff, managing security, and handling customer transactions. The position requires the ability to lift 50 lbs and adapt to a busy store environment.

Qualifications

• Preferred 1 year of key holder experience in a retail setting.
• Availability to work weekends and commit to store closings.
• Completion of Shift Supervisor three-month training program.

Responsibilities

• Supervise store staff and ensure customer engagement.
• Manage break schedules and assist with merchandise presentation.
• Process return/exchange transactions in manager's absence.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to use retail POS system

Job description

Summary

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

Physical requirements:

• Able to reach overhead, bend, kneel, and carry product for customer service, inventory restock, shipment processing, and merchandising.
• Ability to stand and walk for extended periods.
• Must safely lift 50 lbs. without restrictions.
• Capable of performing regular maintenance tasks such as sweeping, vacuuming, emptying trash, and cleaning.
• Ability to use and climb ladders or step stools.
• Requires performing repetitive motions (e.g., hanging, folding, ringing up customers).
• Must handle difficult customers, houseless and/or transients, and avoid confrontations.
• Noise level in the workplace is moderate to loud.
• Adult content environment.
• Must be at least 18 years old.

Essential Duties and Responsibilities

• Assist Store Management in generating sales potential by maintaining a constant presence on the sales floor and setting pace and energy, ensuring brand integrity.
• Hold store keys to open and close the store without management as necessary.
• Prioritize customer service and partner with Sales Associates to achieve sales goals and KPIs.
• Manage break schedules to ensure all zones are covered.
• Provide relevant and timely feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.
• Assist in managing merchandise presentation, signage, and displays standards.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Assist with store security including checking bags and monitoring fitting rooms.
• Ensure staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts and employee sales in the absence of a manager.
• Adhere to all LP policies and ensure compliance.
• Understand inventory management procedures fully.
• Represent the company in a professional and positive manner.
• Perform other duties as assigned.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends (Friday, Saturday, Sunday).
• Commit to two store closings per week, including one on Friday or Saturday.
• Ability to use retail POS system and inventory scanner.
• Able to make change using American monetary units.
• Can carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.