Shift Supervisor

Kentucky Fried Chicken KFC; Maryland; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k (company match)

Scholarship program

Leadership development

Flexible schedule

Paid training

Job summary

A leading fast-food franchise in Maryland is seeking a Shift Supervisor to oversee restaurant operations and ensure high-quality service. The ideal candidate should have a goal-oriented mindset and previous customer service and supervisory experience. Responsibilities include managing product preparation, leading the team, and achieving restaurant success metrics in a fast-paced environment. This role offers opportunities for advancement and a supportive work culture.

Qualifications

• Previous customer service and supervisor experience required (minimum 1 year).
• Ability to pass a criminal background check.
• Must be 18 years of age or older.

Responsibilities

• Oversee restaurant operations and ensure quality service.
• Lead team to achieve customer service goals.
• Manage product preparation and guest experiences.

Skills

Leadership

Customer service

Food quality

Goal-oriented mindset

Job description

Company Introduction

Mitra is a high-energy, fast-moving company on a mission to become one of the largest and most profitable franchise organizations in the QSR industry. While our company is made up of an extremely diverse group of individuals, the essential common trait that we all share is passion—passion for food, passion for growth, and passion for helping one another. We believe that skills can be acquired, developed, and sharpened over time, but passion is a part of your DNA. With your passion, Mitra will supply the tools and training you need to achieve incredible success in our organization.

Job Summary

As a Shift Supervisor, your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring that the highest quality of products and services are delivered to each customer every day.

Our Company Offers

• 401k (company match)
• Great culture and fun
• Scholarship program
• Leadership development
• Great hours of operation
• Work‑life balance
• Paid training
• Flexible schedule

Build Your Future Through Advancement Opportunities

• Assistant Unit Manager – move up the ladder and become a manager with 6–24 months of Shift Supervisor experience
• Restaurant General Manager – reach the top with 2–4 years of Assistant Unit Manager experience
• Above Restaurant Leader – advance into a regional position

Role Expectations

• Foster a positive, friendly, and collaborative work environment
• Lead the restaurant team with high customer service standards to reach goals
• Drive achievement of restaurant success metrics in line with management objectives
• Oversee guest experiences with friendly interactions, cleanliness, and exceptional product quality

Skills and Qualifications

• Leads by example with high standards, a goal‑oriented mindset, and takes pride in all tasks
• Demonstrates an ownership mindset toward business results
• Thrives in fast‑paced environments and deeply values customer service, food quality, and guest experience

Requirements

• Must be 18 years of age or older and have reliable transportation to and from work
• Dependable work record
• Must be able to pass a criminal background check and the ability to work alongside minors
• Minimum of 1‑year customer service and supervisor experience
• Authorized to work in the United States