Shift Supervisor

The Coffee Bean and Tea Leaf Lake Mead 6001; Las Vegas (NV); On-site; USD 35,000 - 48,000; Full time

Job summary

LEV Restaurant Group in Las Vegas is seeking a Shift Supervisor to oversee Team Members, ensure quality service and products, and uphold company procedures in the absence of the Store Manager. The role represents the brand professionally and supports daily operations with opening and closing duties.

You will assist in planning promotions, manage inventory and orders, train new staff, and motivate the team to maintain high standards, safety, and guest satisfaction in a fast-paced environment.

Qualifications

• Excellent verbal and written skills.
• Well organized and detail oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Minimum one-year retail experience.
• Supervisory position in a specialty store or food establishment preferred.

Responsibilities

• Supervise a profitable store and assist in sales volume growth.
• Assist in planning and executing sales promotions.
• Respond pro-actively to customer service situations and answer inquiries.
• Open and close store; complete Daily Reports as assigned.
• Order coffee, baked goods and supplies as needed.
• Maintain clean, well-merchandised store and follow visual standards.
• Train and motivate staff to maintain quality and service.

Skills

Verbal communication

Written communication

Detail oriented

Organized

Cash handling

Retail experience

Education

High School Diploma or GED

Job description

Job Summary:The Shift Supervisor is responsible for the supervision of Team Members in maintaining the qualityof service and product. This position enforces all procedures in the absence of the StoreManager and Assistant Manager. The Shift Supervisor will fulfill any other duties the StoreManager or Assistant Manager assigns and will represent the company in a professional mannerEssential Job Functions; include but not limited to:Assist in supervising a profitable store and creating sales volume growthAssist Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficientlyResponds pro-actively to prevent and resolve customer service situationsAnswer email and telephone call in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer ordersResponsible for ordering coffee, bakes goods and supplies when neededMaintain efficient, friendly service standardsStore OperationsMaintain acceptable amounts of products, baked goods and supplies for ordersDistributes weekly shipments appropriatelyCompletes Daily Reports as assignedPerforms opening and closing dutiesReports potential safety hazards and all employee accidents to Store Manager or Assistant Manager and completes personnel forms when necessaryInforms the Store Manager or Assistant Manager of any operational inconsistenciesEmployee DevelopmentPerpetuates company philosophy and cultureDelegate duties as necessaryAssist in the training of new employeesMotivate staff to maintain quality and consistent productAssists Store Manager and Assistant Manager in educating staff members on all products and servicesProduct KnowledgeEnsure that all customers are educated on our products and servicesConsistently maintain the highest quality product standardsFollow all company drink recipes and proceduresOversee drink making and participates in the re-certification process, monthly under management discretionVisual PresentationAssist in maintaining a clean, well-merchandised storeAssist in following visual presentation plans and standardsMaintains positive company moraleMaintains store as if the Store Manager and/or Assistant Manager were presentQualifications:Excellent Verbal and written skills.Well organized and detail oriented.Register and cash handling experience.Minimum high school diploma or equivalent.Work overtime, as needed, to perform duties and responsibilities.Work nights, weekends and holidays.Minimum one-year retail experience.Supervisory position in a specialty store or food establishment preferred.Excellent Verbal and written skills.Well organized and detail oriented.Register and cash handling experience.Ability to work nights, weekends and holidays.Ability to learn and fulfill the above requirements of job description.Minimum high school diploma or equivalent.Physical Requirements:Ability to traverse all parts of the restaurant quicklyAbility to stand for prolonged periods of time. In some instances, the entire shiftIntermittent periods of sitting at a desk and working on a computerAble to lift at least but not limited to 50 pounds and if more must be with assistanceRead and visually verify information in a variety of formats (e.g., small print)Visually inspect tools, equipment, or machines (e.g., to identify defects)Ability to move quickly turning from left to right or right to leftReach overhead and below the knees, including bending, twisting, pulling, and stoopingAbility to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° FEducation and Required Experience:High School Diploma or GEDMinimum 1-year retail experienceSupervisory position in a specialty store or food establishment preferredThe LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40+ multi-state locations.Our CORE Focus and Values are to celebrate Dedication, Passion, Growth and Creativity while being Collaborative.WE ARE AN EQUAL OPPORTUNITY EMPLOYERAt LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.https://www.levrg.com/