Shift Supervisor

Lev Restaurant Group; Las Vegas (NV); On-site; USD 20,664 - 27,552; Part time

Job summary

Lev Restaurant Group is seeking a part-time Shift Supervisor at The Coffee Bean and Tea Leaf in Las Vegas. The role involves supervising team members, ensuring quality service, and assisting in operations in the absence of the Store Manager and Assistant Manager.

Applicants should have excellent communication skills, a high school diploma, and at least one year of retail experience, preferably in a supervisory role. Flexibility to work nights and weekends is required.

Qualifications

• Supervisory position in a specialty store or food establishment preferred.
• Work overtime, as needed, to perform duties and responsibilities.
• Ability to lift at least 50 pounds with assistance for more weight.

Responsibilities

• Supervise Team Members in maintaining quality of service and product.
• Assist in training new employees and motivate staff to maintain product quality.
• Complete daily reports and assist in planning sales promotions.

Skills

Excellent verbal and written skills

Well organized and detail oriented

Register and cash handling experience

Minimum one-year retail experience

Education

High School Diploma or GED

Job description

Shift Supervisor – Part Time

Job Location: The Coffee Bean and Tea Leaf, Lake Mead, 6001 - Las Vegas, NV 89128

Job Summary: The Shift Supervisor is responsible for supervising Team Members in maintaining the quality of service and product. The position enforces all procedures in the absence of the Store Manager and Assistant Manager, fulfills additional duties assigned, and represents the company professionally.

Essential Job Functions

• Assist in supervising a profitable store and creating sales volume growth
• Assist Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently
• Respond proactively to prevent and resolve customer service situations
• Answer email and telephone calls in a courteous and friendly manner including greeting, directions, and receiving and filling customer orders
• Responsible for ordering coffee, baked goods, and supplies when needed
• Maintain efficient, friendly service standards

Store Operations

• Maintain acceptable amounts of products, baked goods and supplies for orders
• Distribute weekly shipments appropriately
• Complete daily reports as assigned
• Perform opening and closing duties
• Report potential safety hazards and employee accidents to Store Manager or Assistant Manager, and complete personnel forms when necessary
• Inform the Store Manager or Assistant Manager of any operational inconsistencies

Employee Development

• Perpetuate company philosophy and culture
• Delegate duties as necessary
• Assist in training new employees
• Motivate staff to maintain quality and consistent product
• Assist Store Manager and Assistant Manager in educating staff members on all products and services

Product Knowledge

• Ensure that all customers are educated on our products and services
• Consistently maintain the highest quality product standards
• Follow all company drink recipes and procedures
• Oversee drink making and participate in the re-certification process, monthly under management discretion

Visual Presentation

• Assist in maintaining a clean, well-merchandised store
• Assist in following visual presentation plans and standards
• Maintain positive company morale
• Maintain store as if the Store Manager and/or Assistant Manager were present

Qualifications

• Excellent verbal and written skills
• Well organized and detail oriented
• Register and cash handling experience
• Minimum high school diploma or equivalent
• Work overtime, as needed, to perform duties and responsibilities
• Work nights, weekends, and holidays
• Minimum one-year retail experience
• Supervisory position in a specialty store or food establishment preferred
• Ability to learn and fulfill the above requirements of the job description

Physical Requirements

• Ability to traverse all parts of the restaurant quickly
• Ability to stand for prolonged periods of time, sometimes the entire shift
• Intermittent periods of sitting at a desk and working on a computer
• Able to lift at least 50 pounds, with assistance for more weight
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., identify defects)
• Ability to move quickly, turning from left to right or right to left
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to be mobile in walk‑in refrigerator and freezer with temperatures ranging from 40°F to –10°F

Education and Required Experience

• High School Diploma or GED
• Minimum 1-year retail experience
• Supervisory position in a specialty store or food establishment preferred

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Accessibility Assistance

If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.