Shift Supervisor

CVS Health; Lancaster (Lancaster County); On-site; USD 22,730 - 33,062; Part time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Flexible work schedules

Paid time off

Job summary

A leading pharmacy retailer in Lancaster, United States, seeks a Shift Supervisor to support the store management team in driving performance and ensuring excellent customer service. The role involves supervising store staff, managing operations when the manager is absent, and ensuring a positive shopping experience. The ideal candidate should have advanced communication skills and be able to work flexible shifts. Competitive pay and benefits offered, with a focus on employee wellness.

Qualifications

• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts.
• Experience as a retail supervisor preferred.

Responsibilities

• Support CVS Store Management team in driving store execution and performance.
• Lead store staff when no manager is onsite.
• Assist customers with questions, problems, and complaints.
• Promote positive shopping experience for all customers.
• Execute the display and maintenance of merchandise.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Education

High School Diploma Or Equivalent

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Function

• Management: work effectively with store management and store crews, supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Customer Service: assist customers with their questions, problems and complaints; promote CVS customer service culture (greet, offer help, thank); handle all customer relations issues in accordance with company policy; maintain a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation: price merchandise, stock shelves, execute displays, signs and inventory of weekly, promotional, and seasonal merchandise; execute the display and maintenance of off‑shelf merchandise; reset departments following POGs.

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or Equivalent Preferred but Not Required.

Compensation and Benefits

Anticipated Weekly Hours: 29. Time Type: Part time. Pay Range: $16.50 - $24.00 per hour.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Legal Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.