Shift Supervisor

Kentucky Fried Chicken KFC; Lakewood (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Scholarship Program

Leadership Development

Paid training

Flexible schedule

Job summary

A popular fast-food brand is seeking a Shift Supervisor to oversee restaurant operations, manage team performance, and ensure high-quality service for customers. The ideal candidate has at least one year of supervisory experience and a passion for excellent customer service. This full-time position offers growth opportunities and a supportive work environment with flexible scheduling.

Qualifications

• Must be 18 years or older with reliable transportation.
• At least 1 year of customer service and supervisor experience.
• Able to pass a criminal background check.

Responsibilities

• Manage restaurant operations and team dynamics.
• Ensure high quality of products and customer service.
• Drive achievement of restaurant success metrics.

Skills

Goal-oriented mindset

Customer service excellence

Fast-paced environment adaptability

Job description

Join to apply for the Shift Supervisor role at Kentucky Fried Chicken KFC.

Company Introduction

Mitra is a high‑energy, fast‑moving company on a mission to become one of the largest and most profitable franchise organizations in the QSR industry. While our company is made up of an extremely diverse group of individuals, the essential common trait that we all share is passion. Passion for food, passion for growth, and passion for helping one another. We believe that skills can be acquired, developed, and sharpened over time, but passion is a part of your DNA. With your passion, Mitra will supply the tools and training you need to achieve incredible success in our organization.

Job Summary

As a Shift Supervisor, your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring that the highest quality of products and services are delivered to each customer every day.

Our Company Offers

• 401(k) (company match)
• Great culture and fun
• Scholarship Program
• Leadership Development
• Great hours of operation
• Work‑life balance
• Paid training
• Flexible schedule

Build Your Future Through Advancement Opportunities

We offer a fun atmosphere and advancement opportunities. Here’s our career path!

• Assistant Unit Manager – Continue to move up the ladder and become a manager with 6‑24 months of Shift Supervisor experience
• Restaurant General Manager – Reach the top with 2‑4 years of Assistant Unit Manager experience
• Above Restaurant Leader – Continue to advance and build your career by moving into a regional position

Role Expectations

• Foster a positive, friendly, and collaborative work environment
• Lead restaurant team with high customer service standards to reach goals
• Drive achievement of restaurant success metrics in line with management objectives
• Oversee guest experiences with friendly interactions, cleanliness, and exceptional product quality

Skills and Qualifications

• Leads by example with high standards and a goal‑oriented mindset and takes pride in all tasks
• Demonstrates an ownership mindset toward business results
• Thrives in fast‑paced environments, deeply values customer service, food quality and guest experience

Requirements

• Must be 18 years of age or older and have reliable transportation to and from work
• Dependable work record
• Must be able to pass a criminal background check and the ability to work alongside minors
• Minimum of 1‑year customer service and supervisor experience
• Authorized to work in the United States

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Restaurants