Shift Supervisor

IHOP Restaurants LLC; Gastonia (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive 401K

HSA

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid Training

Complimentary meals on duty

Daily Pay with Earned Wage app

Advancement opportunities

Job summary

IHOP Restaurants LLC in Gastonia, NC is seeking a Shift Supervisor to assist the restaurant manager in running a profitable operation. You will supervise staff, uphold service standards, and help drive sales while maintaining a welcoming dining room.

The role requires at least 1 year in a casual dining setting, strong leadership and communication, and the ability to manage busy shifts. This is a full-time, on-site position with opportunities for growth within IHOP.

Qualifications

• 1 year of Casual Restaurant experience required.
• High School Diploma preferred.
• Proficiency in POS systems.
• Current alcohol and food certifications meeting state requirements preferred.
• Strong team leadership and conflict resolution skills.
• Excellent written and verbal communication skills.
• Able to withstand restaurant physical demands.

Responsibilities

• Assist the restaurant manager in profitable operation per company procedures.
• Oversee cost control and maintain customer service standards.
• Monitor restaurant and employee appearance and safety.
• Work to build sales and maximize profits.
• Develop and motivate restaurant staff to perform at peak levels.

Skills

Restaurant experience

Team leadership

Conflict resolution

Communication

Physical stamina

Education

High school diploma

Tools

POS systems

Job description

When you work for IHOP restaurants, we encourage you to “Be the pancake you wish to see in the world!” Being a team member allows you to be more than just a traditional employee. You help create smiles for the future.

What You’ll Get (Benefits):

Join the pancake family! Embark on a career that promotes growth and supports flexible schedules.

• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – Come hungry, leave happy!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.

What You’ll Do (Responsibilities):

As the Shift Supervisor, you will assist the restaurant manager in profitably operating the restaurant within the practices and procedures established by Company Operations. This position is responsible for cost control, customer service, restaurant and employee appearance, building sales, maximizing profits, and employee development.

What You’ll Bring (Requirements):

• A minimum of 1 year’s experience in the Casual Restaurant industry is required.
• A High School Diploma is preferred.
• Proficiency in POS systems.
• Current alcohol and food certifications that meet state requirements are preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.