Shift Supervisor

CVS Health; Ellicott City (MD); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in maintaining store execution and performance. You will lead the store staff when leadership is absent, ensuring smooth operations and timely completion of opening and closing procedures.

The role emphasizes excellent customer service, staff supervision, and maintaining a positive shopping experience for CVS customers while protecting confidentiality and promoting CVS customer service culture.

Qualifications

• Deductive reasoning and analytical skills required.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule including early mornings, overnights, and weekends.

Responsibilities

• Support CVS Store Management in driving store execution and performance.
• Lead store staff when manager or supervisor is unavailable.
• Ensure opening and closing procedures are completed.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision skills

Flexible scheduling

Education

High School Diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$18.00 - $27.00 (base hourly rate or base annual full-time salary, actual offer depends on experience, education, geography and other factors)

Benefits

This full‑time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.