Shift Supervisor

CVS Health; Village of Waterville (NY); On-site; USD 24,796 - 37,195; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Employee discounts

Wellness resources

Job summary

CVS Health in Village of Waterville seeks a part-time Shift Supervisor to support the store management team. The role involves supervising store crew, ensuring customer service excellence, and managing store operations when no manager is present.

Ideal candidates will possess strong communication and supervisory skills, and be flexible with their schedule. The position offers an hourly pay range of $18.00 to $27.00, commensurate with experience and education.

Qualifications

• Flexible schedule availability including early morning, overnight and weekend shifts.
• Ability to respond to urgent issues at the store when they arise.

Responsibilities

• Supervise the store's crew through assigning, directing and following up on all activities.
• Assist customers with their questions, problems and complaints.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Education

High School diploma or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

Merchandise/Presentation

• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including early morning, overnight and weekend shifts, overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Pay Range

The typical pay range for this role is $18.00 - $27.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.