Shift Supervisor

CVS Health; Falmouth (KY); On-site; USD 22,730 - 33,062; Part time

Benefits offered by this job

Dental insurance

Vision insurance

Employee discounts

Job summary

CVS Pharmacy is seeking a Shift Supervisor in Falmouth, Kentucky. This part-time position plays a critical role in supporting store management, ensuring excellent customer service, and supervising store staff. Responsibilities include managing daily operations, addressing customer inquiries, and maintaining store presentation. Candidates should possess strong communication and analytical skills, and a High School diploma is preferred. The role requires flexible scheduling, including early mornings and weekends, with pay ranging from $16.50 to $24.00 hourly and benefits depending on hours worked.

Qualifications

• Deductive reasoning ability and analytical skills essential for effective management.
• Advanced communication and supervision skills are needed to lead teams.
• Ability to work a flexible schedule, including early mornings and weekends.

Responsibilities

• Supervise staff and ensure smooth store operations.
• Assist customers with questions and concerns.
• Maintain customer confidentiality and promote positive experiences.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Computer skills

Customer service skills

Education

High School diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
  • Work effectively with store management and store crews
  • Supervise the store’s crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
• Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
• Merchandise/Presentation
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
  • Execute the display and maintenance of off-shelf merchandise
  • Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Work Hours & Compensation

• Anticipated Weekly Hours: 20
• Type: Part time
• Pay Range: $16.50 - $24.00 hourly

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.