Shift Supervisor

Hudson Group; Detroit (MI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Employee discounts

Training and career growth opportunities

Job summary

Hudson Group seeks a Retail Operations Supervisor at Detroit Metropolitan Airport to oversee daily operations and ensure outstanding customer service. Key responsibilities include staff training, cash handling, and maintaining inventory standards.

Ideal candidates have supervisory experience in a retail setting and possess strong leadership and time-management skills. This role requires flexibility to work various shifts, including weekends and holidays, promoting a dynamic and engaging work environment.

Qualifications

• Ability to manage and plan daily activities with management.
• One or more years working as a supervisor in a retail setting.
• Experience working in a retail setting.

Responsibilities

• Train and coach staff daily.
• Conduct store opening and closing procedures.
• Ensure proper cash management and reporting.

Skills

Management skills

Time-management

Customer service

Leadership

Problem-solving

Education

High School Diploma or equivalent

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $20.00

This Retail Operations Supervisor Job Is For You, If You Enjoy:

Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers

Working at Detroit Metropolitan Airport

Your Team is counting on you as a Retail Operations Supervisor to:

Provide flexibility to work any day of the week, including weekends & holidays

Work a full-time schedule

Oversee multiple team members

Retail Operations Supervisor Key Responsibilities:

Provides staff training and coaching with team members on a daily basis

conducts store opening/closing/ shift change procedures

Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits

Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported

Ensures that staff report to work on time, dressed in clean full uniform, including nametags

Ensures that all staff tardiness and absences are reported to management

Ensures customers are greeted promptly and served by knowledgeable, well-trained associates

Demonstrates effective management of customer queuing

Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes

Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor

Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)

Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink

Required Qualifications:

Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors

One or more years working as a supervisor in a retail setting

Experience working in a retail setting

Provides supervision and support to store staff

Works with on-site sales representatives

Approachable and interactive leadership qualities

Ability to work in a fast-paced environment

Good time-management skills and multi-tasking abilities

Good problem-solving skills

High School Diploma or equivalent

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).