Shift Supervisor

Paradies Lagardère; Dallas (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Career growth

Dynamic airport environment

Job summary

Paradies Lagardère at DFW Airport is seeking an energetic Shift Supervisor to lead team members on shift and ensure fast, friendly guest service in a high-volume dining environment. You will supervise daily operations, monitor workflow, assist with training, and uphold safety, quality, and cash-handling procedures while delivering an exceptional guest experience.

This role reports to the General Manager and offers competitive hourly pay, opportunities for development, and a dynamic airport

Qualifications

• Previous retail, restaurant, hospitality, or customer service experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example in a fast-paced environment.
• Excellent organizational, problem-solving, and decision-making abilities.
• Customer-focused with a team-oriented mindset.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Supervise and support daily operations during assigned shifts.
• Lead, motivate, and develop team members to achieve performance goals.
• Ensure exceptional guest service and a positive customer experience.
• Monitor workflow, staffing levels, and operational efficiency.
• Assist with training, coaching, and onboarding new employees.
• Ensure compliance with company policies, safety standards, and food safety requirements.
• Address customer concerns and resolve issues professionally.
• Support inventory management, product quality, and loss prevention efforts.
• Assist with opening, closing, and cash-handling procedures as required.
• Communicate operational updates and shift performance to management.

Skills

Leadership experience

Customer service

Strong communication

Problem-solving

Flexibility

Job description

Shift Supervisor – Dining Division

Location: DFW Airport

Pay: Competitive Hourly Rate

Classification: Non-Exempt

Reports To: General Manager

Lead the Team. Drive Results. Deliver Great Guest Experiences.

Paradies Lagardère is seeking an energetic and motivated Shift Supervisor to support daily operations and lead team members in a fast-paced airport dining environment. This position plays a key role in ensuring excellent customer service, maintaining operational standards, and creating a positive, productive workplace culture.

The Shift Supervisor serves as a leader on duty, providing direction, coaching, and support to team members while ensuring smooth operations, guest satisfaction, and adherence to company policies and procedures.

Key Responsibilities

• Supervise and support daily operations during assigned shifts
• Lead, motivate, and develop team members to achieve performance goals
• Ensure exceptional guest service and a positive customer experience
• Monitor workflow, staffing levels, and operational efficiency
• Assist with training, coaching, and onboarding new employees
• Ensure compliance with company policies, safety standards, and food safety requirements
• Address customer concerns and resolve issues professionally
• Support inventory management, product quality, and loss prevention efforts
• Assist with opening, closing, and cash-handling procedures as required
• Communicate operational updates and shift performance to management

Qualifications

• Previous retail, restaurant, hospitality, or customer service experience preferred
• Prior supervisory or leadership experience preferred
• Strong communication and interpersonal skills
• Ability to lead by example in a fast-paced environment
• Excellent organizational, problem-solving, and decision-making abilities
• Customer-focused with a team-oriented mindset
• Flexible availability, including nights, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds when necessary
• Ability to work in a fast-paced environment with varying temperatures and noise levels
• Frequent bending, reaching, lifting, and carrying as part of daily operations

Why Join Paradies Lagardère?

• Competitive pay and benefits
• Career growth and advancement opportunities
• Training and development programs
• Dynamic airport environment
• Opportunity to work with recognized dining and retail brands
• Supportive team culture focused on service excellence

Disclaimer

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

2849 PACES FERRY ROAD | OVERLOOK I, 4TH FLOOR | ATLANTA, GEORGIA 30339 |ph. 404.344.7905 | fax. [phone]