Food & Beverage Shift Supervisor

Paradies Lagardère; Palm Springs (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K program

Paid Time Off

Training & development

Dining discounts

Job summary

Paradies Lagardère is seeking a proactive Shift Supervisor at the Palm Springs International Airport location to lead dining operations and deliver first-class guest experiences. You will train team members, manage daily tasks, and uphold service standards in a fast-paced environment.

Responsibilities include supervising staff, supporting cash-out procedures, and ensuring safety and cleanliness across the restaurant while maintaining a positive company image.

Qualifications

• Supervisory experience in hospitality or restaurant operations.
• Strong customer service orientation and team leadership.
• Excellent communication in English and ability to train staff.

Responsibilities

• Lead shift by delegating duties, assigning tasks and following up with staff.
• Ensure guest satisfaction through training and adherence to SOPs.
• Assist with cash-out procedures and POS training.
• Maintain cleanliness, safety, and proper sanitation throughout the restaurant.

Skills

Leadership

Customer service

English communication

Job description

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. We are seeking proactive and people-driven Shift Supervisors to support our Dining Divisions at our Palm Springs International Airport location.

Why Join Us

• Career Growth – Build your career with a national brand recognized for innovation and excellence.
• Fast-Paced, Purpose-Driven Work – Be a change-maker where every day brings new opportunities to lead.
• Comprehensive Benefits Package – Medical, Dental, Vision & more.
• Company-Paid Time Off & Holiday Premium Pay – Because balance matters.
• 401K Program – Invest in your future.
• Training & Development – Expand your expertise with hands-on learning.
• Associate Recognition Programs – We celebrate you and your impact.
• Dining & Merchandise Discounts – Enjoy perks across our locations.

About The Role

As a Shift Supervisor you will ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

Duties And Responsibilities

All Paradies Lagardère jobs, including the Shift Supervisor, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited to the following areas:

Team Member Leadership & Development

• Must have a passion for the guest!
• Must say "Yes", "Please", and "Thank You"!
• Must smile often!
• Exceed First-Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations.
• Warmly greets and acknowledges guests upon arrival.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Effectively lead the restaurant while the Manager or Assistant Manager is not present.
• Acts with integrity and honesty while promoting the company culture.

Operations

• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Ensure the security and safety of guests and team members through proactively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-\u2019s/packages in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends, holidays, and peak business periods may be required according to the manager’s schedule.
• Assists with cash-out procedures.
• Assists with POS training.
• Enthusiastically supports decisions once made by Paradies Lagardère and management.
• Open-minded to feedback.
• Perform other duties as assigned.

Education, Experience, Certifications

• Practical experience as a supervisor in the hotel/restaurant industry, preferred.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Position Qualifications

• Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.
• Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
• Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
• Standing for long periods and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. The Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.