Shift Supervisor

MilkShake Factory Preston Valley; Dallas (TX); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Growth path to AGM

Fun, team-oriented environment

Free milkshake on your shift

40% Employee Discount

Training & development

Family-owned business

Job summary

MilkShake Factory Preston Valley in Dallas is seeking a Shift Supervisor to lead the floor during openings and closings, coach team members, and ensure guests leave happy.

You will set the standard, train and motivate the team, and help drive sales through enthusiastic product sampling and upselling. Prior customer service and some supervisory experience are preferred.

Qualifications

• Experience in customer service required; leadership or supervisory experience preferred.
• Strong communication and calm under pressure.
• Cash handling experience and attention to detail.
• Flexible availability including weekdays, evenings, weekends, and holidays.
• HS diploma or GED; able to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Own your shift: open/close, floor leadership, and team direction.
• Train, coach, and give real-time feedback to team members.
• Drive sales through sampling, upselling, and product enthusiasm.
• Craft shakes, sundaes, and chocolates to standard.
• Handle customer concerns with calm and professionalism.
• Manage cash, food safety, and store organization with accuracy.

Skills

Customer service

Leadership

Communication

Cash handling

Attention to detail

Flexibility

Stand for long periods

Lifting up to 25 lbs

Education

HS diploma or GED

Job description

Benefits

• Growth path to AGM
• Fun, team-oriented environment
• Tips average out between $4-$7/hour
• $10-$15/hour + tips
• Family-owned business
• Free milkshake on your shift
• 40% Employee Discount
• Training & development

Who We Are

MilkShake Factory has been perfecting handspun shakes and premium chocolates since 1914. Our new Preston Valley location is locally owned and operated — and we're bringing the best milkshakes and chocolate North Dallas has ever seen.

No fryers. No grease. Just desserts, community, and a team worth showing up for.

The Role

You're the one who keeps the shift humming. As Shift Supervisor, you lead the floor — opening, closing, coaching team members, and making sure every guest leaves happy. You're not just following the recipe. You're setting the standard.

What You'll Do

• Own your shift: open/close, floor leadership, and team direction
• Train, coach, and give real-time feedback to team members
• Drive sales through sampling, upselling, and genuine enthusiasm for the product
• Craft high-quality shakes, sundaes, and dipped chocolates to standard — every time
• Handle customer concerns with calm and professionalism
• Manage cash, food safety, and store organization with accuracy and care
• Keep the manager informed on team performance and anything worth flagging

What We're Looking For

• Previous customer service experience required; leadership or supervisory experience preferred
• You read the room — you can adjust the team based on how busy it is
• Strong communicator, calm under pressure, and reliable
• Cash-handling experience and attention to detail
• Flexible availability including weekdays, evenings, weekends, and holidays
• HS diploma or GED; able to stand for extended periods and lift up to 25 lbs

Why This Job

• Chill dress code, great team, real community
• No grease and no fryers
• Grow into management — we promote from within and mean it
• Become a chocolate expert (seriously, other chocolate will never hit the same)
• Get in early - we're opening our first North Dallas location and you'd be part of building from scratch

Locally owned. Nationally backed. Come shake things up!