Shift Supervisor

The Milk Shake Factory; Dallas (TX); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Growth path to AGM

Team environment

Tips program

Employee discount 40%

Training & development

Family-owned

Job summary

The Milk Shake Factory in Dallas, TX is seeking a Shift Supervisor to lead the floor, open and close shifts, and coach team members. You’ll ensure guest satisfaction, uphold standards for shakes and chocolates, and drive sales with enthusiasm for the products.

We value a strong customer service background, adaptability to busy times, and reliable leadership. This role offers a family-owned culture, a growth path, and a chance to grow into management while building from scratch at our Preston

Qualifications

• Previous customer service experience required; leadership or supervisory experience preferred.
• Reads the room — you can adjust the team based on how busy it is.
• Strong communicator, calm under pressure, and reliable.
• Cash-handling experience and attention to detail.
• Flexible availability including weekdays, evenings, weekends, and holidays.
• HS diploma or GED; able to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Own your shift: open/close, floor leadership, and team direction.
• Train, coach, and give real-time feedback to team members.
• Drive sales through sampling, upselling, and genuine enthusiasm for the product.
• Craft high-quality shakes, sundaes, and dipped chocolates to standard — every time.
• Handle customer concerns with calm and professionalism.
• Manage cash, food safety, and store organization with accuracy and care.
• Keep the manager informed on team performance and anything worth flagging.

Skills

Customer service

Leadership

Communication

Cash handling

Flexibility

Education

HS diploma or GED

Job description

Benefits:

• Growth path to AGM
• Fun, team-oriented environment
• Tips average out between $4-$7/hour
• $10-$15/hour + tips
• Family-owned business
• 40% Employee Discount
• Training & development

Who We Are

MilkShake Factory has been perfecting handspun shakes and premium chocolates since 1914. Our new Preston Valley location is locally owned and operated — and we're bringing the best milkshakes and chocolate North Dallas has ever seen.

No fryers. No grease. Just desserts, community, and a team worth showing up for.

The Role

You're the one who keeps the shift humming. As Shift Supervisor, you lead the floor — opening, closing, coaching team members, and making sure every guest leaves happy. You're not just following the recipe. You're setting the standard.

What You'll Do

• Own your shift: open/close, floor leadership, and team direction
• Train, coach, and give real-time feedback to team members
• Drive sales through sampling, upselling, and genuine enthusiasm for the product
• Craft high-quality shakes, sundaes, and dipped chocolates to standard — every time
• Handle customer concerns with calm and professionalism
• Manage cash, food safety, and store organization with accuracy and care
• Keep the manager informed on team performance and anything worth flagging

What We're Looking For

• Previous customer service experience required; leadership or supervisory experience preferred
• You read the room — you can adjust the team based on how busy it is
• Strong communicator, calm under pressure, and reliable
• Cash-handling experience and attention to detail
• Flexible availability including weekdays, evenings, weekends, and holidays
• HS diploma or GED; able to stand for extended periods and lift up to 25 lbs

Why This Job

• Chill dress code, great team, real community
• No grease and no fryers
• Grow into management — we promote from within and mean it
• Become a chocolate expert (seriously, other chocolate will never hit the same)
• Get in early - we're opening our first North Dallas location and you'd be part of building from scratch

Locally owned. Nationally backed. Come shake things up!