Shift Manager - The Pub

On Top Of The World Communities Llc; Ocala (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Colen Built Development is seeking a Shift Manager for Ocala, FL to supervise restaurant staff during designated shifts and ensure smooth operations and top-tier customer service. You will recruit, train, and guide a diverse team, maintain health and safety standards, and coordinate with the kitchen to ensure timely orders.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks while maintaining service quality, efficiency, and staff morale.

Qualifications

• Previous supervisory or managerial experience in a restaurant setting.
• Strong leadership and ability to motivate a diverse team.
• Excellent communication and interpersonal skills with staff and customers.
• Solid knowledge of restaurant operations, service standards and safety regulations.
• Proven problem-solving and decision-making in high-pressure situations.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Experience with POS systems and restaurant management software.

Responsibilities

• Oversee and guide restaurant staff during the assigned shift.
• Recruit, hire, train, and supervise a team including shift supervisors, cashiers, cooks and support staff.
• Set performance expectations, evaluate and train staff to improve skills.
• Provide training, coaching and feedback to ensure high-quality service.
• Delegate tasks for smooth workflow and efficient use of resources.
• Monitor dining area for cleanliness, setup and safety standards.
• Interact with customers to gather feedback and address complaints.
• Create shift schedules based on availability and business needs.
• Open and close procedures, ensuring tasks are completed accurately.
• Coordinate with kitchen staff for timely food preparation and delivery.
• Monitor inventory and place orders to avoid shortages.
• Enforce SOPs including cash handling, safety and cleanliness.
• Collaborate with managers and owner on operational improvements.

Skills

Leadership

Customer service

Team supervision

Communication

Tools

POS systems

Restaurant management software

Job description

Job Details

Job Location: OC - Ocala, FL 34481Position Type: Full TimeJob Shift: AnyA

A Shift Manager is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

Responsibilities

• Oversee and guide the performance of the restaurant staff during the assigned shift.
• Recruit, hire, train, and supervise a team of employees, including shift supervisors, cashiers, cooks, and other support staff.
• Set performance expectations, conduct regular evaluations, and implement training programs to enhance employee skills and performance.
• Provide training, coaching, and feedback to ensure high-quality service standards.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
• Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
• Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with labor laws and regulations, including break schedules and overtime.

QualificationsQualifications (Education, Experience, Technical Skills)

Education and Experience

• Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills to interact with staff and customers effectively.
• Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
• Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software, POS systems, and other relevant tools.

Skills and Knowledge

• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Excellent customer service and communication skills
• Basic math skills

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.

* Drug free work place *