Restaurant Manager CBK

On Top Of The World Communities; Ocala (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

On Top Of The World Communities is seeking a capable Restaurant Manager to supervise daily dining operations at the Ocala location. You will lead staff, coordinate with the kitchen, and ensure service excellence and safety standards.

The role requires strong leadership, experience in hospitality, and flexibility to work evenings, weekends, and holidays. You will report to the General Manager and help drive customer satisfaction and operational efficiency.

Qualifications

• Supervisory or managerial restaurant experience.
• Strong leadership and team-building skills.
• Excellent communication with staff and guests.
• Knowledge of safety regulations and food handling.
• Ability to work evenings, weekends and holidays.
• Proficiency with POS and restaurant software.

Responsibilities

• Oversee and guide the restaurant staff during the assigned shift.
• Recruit, hire, train, and supervise a team of employees.
• Set performance expectations and conduct evaluations.
• Provide training, coaching, and feedback to ensure quality service.
• Delegate tasks to ensure smooth workflow and resources.
• Monitor dining area for cleanliness and safety compliance.
• Interact with customers to gather feedback and address concerns.
• Create shift schedules considering availability and business needs.
• Oversee opening and closing procedures for accuracy and efficiency.
• Coordinate with kitchen staff for timely food preparation and delivery.
• Monitor inventory and place orders to avoid shortages.
• Enforce standard operating procedures including cash handling and safety rules.
• Collaborate with managers to improve efficiency and customer satisfaction.
• Monitor attendance and compliance with policies.
• Ensure compliance with labor laws and overtime where applicable.

Skills

Leadership

Customer service

Communication

Problem solving

Flexibility

Team management

Education

SERV-SAFE

Tools

POS systems

Restaurant software

Job description

Job Details

Job Location: OC - Ocala, FL 34481

Position Type: Full Time

Job Category: Hospitality - Hotel

Job Summary/Overview

Essential Duties and Responsibilities

• Oversee and guide the performance of the restaurant staff during the assigned shift.
• Recruit, hire, train, and supervise a team of employees, including shift supervisors, cashiers, cooks, and other support staff.
• Set performance expectations, conduct regular evaluations, and implement training programs to enhance employee skills and performance.
• Provide training, coaching, and feedback to ensure high-quality service standards.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
• Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
• Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with labor laws and regulations, including break schedules and overtime.

QualificationsQualifications (Education, Experience, Technical Skills)

Education and Experience:

• Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills to interact with staff and customers effectively.
• Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
• Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software, POS systems, and other relevant tools.

Skills and Knowledge:

• Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
• Excellent customer service and communication skills
• Basic math skills

Personal Attributes

• Safety-minded
• Professional and friendly
• Self-motivated
• Honesty and integrity
• Attention to detail
• Team-oriented/team player

Reports to: General Manager

Supervises: None

Certifications and Licenses:

• SERV-SAFE certified
• A valid Florida Driver's License with an acceptable driving history is required.