Shift Manager Surveillance

PENN Entertainment; Kansas City (MO); On-site; USD 53,000; Full time

Job summary

An established industry player is seeking a dedicated Surveillance Supervisor to join their dynamic team. This role requires a blend of leadership and customer service skills to ensure a safe and enjoyable environment for guests. You will oversee the surveillance operations, train staff, and maintain high standards of service. With a commitment to career growth and a supportive workplace culture, this position offers a unique opportunity to thrive in the entertainment industry. Join a team that values diversity, sustainability, and fun while being part of a leading provider of integrated entertainment experiences.

Benefits

Medical Coverage

401(k) Matching

Annual Performance Bonus

Paid Time Off

Qualifications

• Must have a Bachelor's degree or equivalent experience.
• 3 years of leadership experience in surveillance or security preferred.

Responsibilities

• Provide excellent customer service and ensure team members are well-supervised.
• Maintain surveillance logs and assist in investigations as needed.

Skills

Customer Service

Leadership

Surveillance Techniques

Microsoft Applications

Problem Solving

Education

Bachelor's Degree

Equivalent Experience

Tools

Surveillance Equipment

Computer Systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establish and maintain training and development procedures to ensure superior customer service standards are achieved.
• Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
• Develop and maintain communications with law enforcement agencies and surveillance personnel.
• Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
• Ensure that proper procedures for Table Games, Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience.
• Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred.
• Must be proficient in Microsoft applications.
• Ability to observe and recognize cheating techniques.
• Ability to operate computer and surveillance equipment.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge and understanding of casino games.
• Knowledge and understanding of statistical and daily game reports preferred.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area.

Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$52,520