Shift Manager Security

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a Security Shift Manager to uphold safety for guests, team members, property and assets in line with Pennsylvania Gaming Control Board requirements.

Responsibilities include supervising Security Officers, responding to emergencies, documenting incidents, coordinating with law enforcement when needed, and maintaining regulatory compliance while providing excellent guest service.

Qualifications

• Excellent oral and written communication skills.
• Strong leadership and motivational abilities.
• Excellent organization and planning skills.
• Willingness to obtain and maintain necessary licensing.
• Two or more years of security or law enforcement experience.

Responsibilities

• Maintains core values, promotes a positive work atmosphere and guest service.
• Supervises Security Officers and other security staff as needed.
• Responds to emergencies and incidents following established procedures.
• Presents detailed security reports and supports investigations.
• Ensures compliance with Pennsylvania Gaming Control Board regulations and internal controls.

Skills

Oral and written communication

Leadership

Organization and planning

Licensing readiness

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Summary:

Maintains policies and programs to ensure physical safety of the casino’s guests, employees, property and assets; complies with Pennsylvania Gaming Control Board security requirements and the casino’s internal controls.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language


• Proactively greet team members and guests, initiating interaction to provide service


• Always use a positive parting remark to end the conversation

Essential Job Functions

• Responsible for practicing, supporting, and promoting Rivers Core Values at all times


• Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere


• Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times


• Provides exceptional customer service to guests at all times


• Be aware of and handle guest opportunities


• Maintain daily log, i.e. time clocks, sign-in sheets when available


• Functions as a Security Shift Manager as a primary position and performs the duties of an E.M.R. when the need arises


• Respond to and assist with emergencies, including but not limited to fires, medical, and criminal activity, in accordance with established procedures


• Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert


• Observe, report, and take-action with respect to all suspicious, unusual situations


• Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols


• Has a basic understanding of stress response and methods to ensure personal well-being


• Complies with regulations on the handling of the deceased, protection of property and evidence at the scene, while awaiting additional EMS resources


• Interviews guests and Team Members when security incidents occur


• Contacts manager when security situations require intervention beyond scope of authority


• Obtains assistance for accident victims


• Writes detailed security reports


• Knowledge in various computers programs including Microsoft Office (Word, Excel, etc.) preferred


• Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts.


• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines.


• Manages Security Officers, Security Officer-Class II, Senior Security Officers, Patrol Officers, and Supervisors assisting with guest interactions and transactions as needed.


• Responsible for developing criteria and suitability for future candidates.


• Confers with representatives of management to recommend policy changes, determines need for programs and training, and coordinates programs with the casino's goals and objectives and regulatory requirements.


• Works with representatives of local government to ensure cooperation and coordination of casino activities with law enforcement and firefighting agencies.


• Directs activities of workers involved in workplace safety programs.


• Reviews and approves all Security Officer performance.


• Hires, trains, and manages staff is in accordance with organizational and approved departmental policies, practices and programs.


• Ability to successfully fulfill the pre-employment process


• Performs all other duties as assigned.

Qualifications

• Must be 18 years of age or older.


• Bachelor’s degree preferred.


• Two or more years of previous experience in security or law enforcement


• Previous supervisory experience preferred


• Gaming leadership experience preferred


• Knowledge of state gaming regulations, safety and security practices and protocols.


• Background and knowledge of security operations, Occupational Safety and Health association (OSHA) regulations, safety, investigation, and legal issues.


• Excellent oral and written communication skills.


• Excellent leadership/motivation skills.


• Excellent organization and planning skills.


• Excellent knowledge in various computers programs including Microsoft Office (Word, Excel, etc.).


• Available to work flexible shifts, weekends and holidays.


• Ability to obtain and maintain all necessary licensing.

Physical And Mental Demands

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.


• Ability to work in a noisy and smoky environment.


• Must occasionally move and lift up to 25 pounds.


• Able to work with others while maintaining a positive and professional demeanor.