Security Assistant Shift Manager - Overnight Shift

ViziRecruiter,LLC.; Indiana (PA); On-site; Full time

Benefits offered by this job

401(k) matching

Day-one medical coverage

Annual performance bonus

Paid time off

Wellness programs

Job summary

A leading entertainment company in Indiana, Pennsylvania, is seeking a Security Supervisor to oversee daily operations in the Security department. This role involves managing staff, enforcing compliance with policies, and ensuring superior customer service standards. The ideal candidate needs a Bachelor’s degree or equivalent experience, strong organizational and communication skills. Excellent opportunities for career growth and a competitive Total Rewards package are included.

Qualifications

• Must be at least 21 years of age.
• Ability to write reports and business correspondence.
• Ability to interact with guests and resolve conflicts diplomatically.

Responsibilities

• Supervise staff and manage daily operations in the Security department.
• Create effective schedules while maintaining labor costs.
• Train personnel in emergency procedures.
• Respond to guest and team member concerns professionally.

Skills

Excellent organizational skills

Communication skills

Proficiency in Microsoft applications

Knowledge of security protocol

Education

Bachelor’s degree or equivalent experience

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited to underage gambling and drinking laws.
• Maintain safety and inspections reports for the property.
• Conduct regular security post inspections.
• Transfers Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Ability to work overnight shift from 12:00 am - 8:00 am, including weekends and holidays.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A./B.S.), or four years of casino Security, military, or police experience, or an equivalent combination of education and experience
• Comprehensive knowledge of security protocol
• Proficiency in Microsoft applications
• Excellent organizational and communication skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
• Must obtain a First Aid/AED certification.
• Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.