SECURITY ASSISTANT SHIFT MANAGER

ViziRecruiter,LLC.; Charles Town (WV); On-site; USD 45,000 - 65,000; Full time

Job summary

PENN Entertainment in Charles Town, WV, seeks a Security Supervisor to oversee shift operations, training, and program compliance. You will lead staff, manage schedules, and enforce safety standards in a fast-paced gaming environment.

Requirements include a bachelor’s degree or equivalent casino security experience, strong organizational and communication skills, and the ability to write reports and present to groups. A focus on guest satisfaction and regulatory compliance is essential.

Qualifications

• Bachelor’s degree (B.A./B.S.) or four years of casino security, military, or police experience.
• Comprehensive knowledge of security protocol.
• Proficient in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedures.
• Ability to present information to groups of managers, clients, customers, and the public.
• Ability to interact with guests and resolve conflicts diplomatically.

Responsibilities

• Supervise staff and manage daily shift in the Security department.
• Assist in creating effective schedules while maintaining labor costs.
• Assist in the budget process and report budget concerns.
• Promote superior customer service in line with standards.
• Oversee ongoing training of shift personnel in emergency procedures.
• Enforce internal control policies and regulatory compliance.
• Maintain safety and inspection reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain logs.
• Respond to guests and team member concerns professionally.
• Coordinate with regulatory, fire/rescue and law enforcement agencies.
• Ensure officers meet uniform and grooming standards.
• Ensure compliance with regulatory requirements and report issues.

Skills

Security protocol

Microsoft Office

Organizational skills

Communication skills

Report writing

Presentation

Conflict resolution

Education

Bachelor's degree

Casino Security experience

Military or police experience

Tools

Microsoft Office

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Transfers Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must have comprehensive knowledge of security protocol.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

For every year of employment, Employee must:

• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
• Must obtain a First Aid/AED certification.
• Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.