Shift Manager Security

Rivers Casino; City of Schenectady (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Shift Manager for Security to enhance the safety and security of its operations. This role involves overseeing security operations during assigned shifts, managing a team, and ensuring compliance with gaming regulations. The ideal candidate will possess strong interpersonal skills, a thorough understanding of surveillance activities, and the ability to train staff effectively. Join a dynamic team dedicated to maintaining a secure environment for guests and team members alike, while enjoying the excitement of a vibrant casino atmosphere.

Qualifications

• Must be 21 years of age or older.
• 3+ years of related experience required.
• Excellent interpersonal and communication skills essential.

Responsibilities

• Oversee Security Department operations and delegate tasks.
• Perform visual surveillance of gaming areas and report suspicious activities.
• Hire, train, and manage staff according to departmental standards.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Training Skills

Knowledge of Electronic Surveillance Systems

Education

High School Diploma or Equivalent

Tools

Electronic Surveillance Systems Software

Job description

Description

Position Summary: The Shift Manager Security assists the Manager and Director Security with overseeing Security Department operations on assigned shifts including overseeing security department operations, delegating tasks to team members, resolving guest issues and protecting and safeguarding guest, team member and company assets.

Department: Security

Reports to: Manager Security

FLSA Designation: Exempt

License Type: Key

Essential Job Functions:

• Ensures staff complies with approved Security policies and procedures
• Performs visual surveillance of gaming floor, casino Cage, Count Room and other areas
• Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations
• Notifies and involves management of suspicious or illegal activities
• Cooperates with regulatory personnel and agencies as directed
• Prepares shift and other reports
• Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• All other duties as assigned

Qualifications:

• Must be 21 years of age or older
• High school diploma or equivalent
• Three or more years related experience
• Knowledge of Electronic Surveillance Systems software
• Must be able to train employees on the computer
• Possess a thorough understanding of all surveillance activities necessary for a secure casino operation
• Excellent interpersonal and verbal and written skills are essential
• Ability to communicate with Team members and guests
• Available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel
• Ability to communicate with team members and guests
• Available to work flexible shifts, weekends and holidays
• Able to interact with others while maintaining a positive and courteous demeanor