Shift Manager - Players Club

Bally's Corp; Tiverton (RI); On-site; USD 42,000 - 60,000; Full time

Job summary

Bally’s Corp in Tiverton, RI is seeking a skilled supervisor to lead Players Club staff across reps, supervisors, and shift managers, while maintaining accurate account databases and resolving guest issues.

The role also involves creating policies, managing promotions in ACSC and Total Promo, overseeing Bus Tour and Box Office operations, and ensuring clear communication and teamwork across departments.

Qualifications

• 1–3 years of prior supervisory/management experience.
• Strong public speaking and interpersonal skills.
• Superior customer service orientation.
• Ability to work with staff at all levels.
• Proficiency with Microsoft Office and casino promotion systems.

Responsibilities

• Manage staff of Players Club reps, Supervisors and Shift Manager.
• Maintain an accurate database of Players Club accounts.
• Research and resolve guest issues related to Players Club accounts.
• Create and maintain departmental Policies & Procedures.
• Order and track departmental items/stock within budget guidelines.
• Create promotions in ACSC and Total Promo.
• Create and maintain user accounts in Total Promo system.
• Ensure promotions are staffed and troubleshoot issues.
• Oversee Bus Tour operations including bookings and budgets.
• Oversee Box Office operations including staffing and ticketing issues.
• Attend staff and departmental meetings.
• Participate in developmental conferences and workshops.
• Communicate facility, departmental, promotional, and event information clearly to all team members.
• Handle guest situations, calls and emails, and coordinate with other departments.

Skills

Supervisory experience

Public speaking

Interpersonal skills

Customer service

Leadership

Education

College degree

Tools

Microsoft Office

ACSC

Ticketmaster

Micros POS

Total Promo

Job description

• Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
• Maintaining an accurate database of Players Club accounts.
• Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
• Creating and maintaining all departmental Policies & Procedures.
• Ordering and tracking of all departmental items/stock following budgetary guidelines.
• Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
• Execution of certain specific promotions in Total Promo, including random winner drawings.
• Creating and maintaining user accounts in the Total Promo system.
• Ensuring that all promotions are adequately staffed and troubleshooting any issues.
• Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
• Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
• Attending and participating in general staff and weekly departmental meetings.
• Attendance and participation in developmental conferences and workshops.
• Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
• Handling guest situations, phone calls and emails.
• Working closely with other departments to resolve any guest issues that may arise.
• Other duties as assigned by department Director.

Working Conditions:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred

Must secure appropriate RI mandated gaming licenses

Superior customer service skills.Prior supervisory/management experience (1-3 years)Strong public speaking & interpersonal skills.Ability to work effectively with all levels of staff (including Directors & Vice Presidents)Strong computer skills including Microsoft Office; Bally’s ACSC; Ticketmaster; Micros POS; and Total Promo.Superior organizational skills.Patience and ability to handle pressure.College degree and prior gaming experience preferred.

RI Lottery License Ops

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.