Guest Experience & Events Operations Supervisor

Bally's Corp; Tiverton (RI); On-site; USD 42,000 - 60,000; Full time

Job summary

Bally’s Corp in Tiverton, RI is seeking a skilled supervisor to lead Players Club staff across reps, supervisors, and shift managers, while maintaining accurate account databases and resolving guest issues.

The role also involves creating policies, managing promotions in ACSC and Total Promo, overseeing Bus Tour and Box Office operations, and ensuring clear communication and teamwork across departments.

Qualifications

• 1–3 years of prior supervisory/management experience.
• Strong public speaking and interpersonal skills.
• Superior customer service orientation.
• Ability to work with staff at all levels.
• Proficiency with Microsoft Office and casino promotion systems.

Responsibilities

• Manage staff of Players Club reps, Supervisors and Shift Manager.
• Maintain an accurate database of Players Club accounts.
• Research and resolve guest issues related to Players Club accounts.
• Create and maintain departmental Policies & Procedures.
• Order and track departmental items/stock within budget guidelines.
• Create promotions in ACSC and Total Promo.
• Create and maintain user accounts in Total Promo system.
• Ensure promotions are staffed and troubleshoot issues.
• Oversee Bus Tour operations including bookings and budgets.
• Oversee Box Office operations including staffing and ticketing issues.
• Attend staff and departmental meetings.
• Participate in developmental conferences and workshops.
• Communicate facility, departmental, promotional, and event information clearly to all team members.
• Handle guest situations, calls and emails, and coordinate with other departments.

Skills

Supervisory experience

Public speaking

Interpersonal skills

Customer service

Leadership

Education

College degree

Tools

Microsoft Office

ACSC

Ticketmaster

Micros POS

Total Promo

Job description

Bally’s Corp in Tiverton, RI is seeking a skilled supervisor to lead Players Club staff across reps, supervisors, and shift managers, while maintaining accurate account databases and resolving guest issues.

The role also involves creating policies, managing promotions in ACSC and Total Promo, overseeing Bus Tour and Box Office operations, and ensuring clear communication and teamwork across departments.