Shift Manager - Platt Park Location

sweetcow; Denver (CO); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Free ice cream every shift

50% employer-paid health insurance

401K with a 4% match

Job summary

Sweetcow in Denver is looking for a Shift Lead to lead teams and enhance customer experiences. As a Shift Lead, you will inspire and support your crew, ensuring smooth operations while creating a fun atmosphere.

The role requires flexible availability and a commitment to shift leadership, as well as at least six months of experience in a service industry. Enjoy perks like free ice cream and health insurance!

Qualifications

• Can work at least 3 shifts per week (15+ hours).
• Open availability, including daytime and closing shifts.
• Able to lift up to 50 lbs and stand for the entire shift.
• 18+ years old.
• Have at least six months of experience in a related service industry.

Responsibilities

• Lead the shift, coach, support, and inspire your team.
• Ensure cleanliness, organization, and efficiency.
• Oversee transactions and cash handling.
• Create a fun and memorable experience for customers.
• Solve real-time issues during shifts.

Skills

Leadership

Customer service

Problem-solving

Communication

Job description

Become a Sweet Cow Shift Lead!

Love ice cream and leading a team? Sweet Cow is looking for friendly, high‑energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast‑paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best‑tasting ice cream served by the friendliest scoopers in the cleanest shops on the planet.

We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.

Why You’ll Love It Here

• Sweet Leadership – Lead amazing teams and keep the good vibes going
• Sweet Shop Energy – Fast‑paced, people‑focused, and never boring
• Sweet Perks – Free ice cream every shift plus discounts for friends & family
• Sweet Growth – Expand your leadership skills & grow with the company

What You’ll Do

• Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
• Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
• Be a team coach – lead by example, and maintain positive momentum
• Oversee transactions – ensure smooth, accurate POS and cash handling
• Be the vibe – create and foster a fun, memorable experience for customers and crew
• Problem‑solve and communicate – support your team and solve real‑time issues
• Open and close the shop – take responsibility for key daily operations

Your Contribution and Responsibilities

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences
• Foster and uphold a customer‑centric shop culture
• Address real‑time customer needs through genuine care and authentic human connection

Execution

• Utilize and oversee established systems, tools, and procedures to uphold standards
• Contribute to a culture of accountability, purpose, and pride during the shift
• Delegate tasks based on customer flow and necessary action items
• Ensure effective execution of daily operations
• Thrive in a fast‑paced environment with a positive attitude
• Demonstrate excellence across all areas of shop operations
• Assume the role of the on‑duty manager

Communicate with Impact

• Utilize open and direct communication
• Communicate clear and detailed shop and team needs to the shop leadership team
• Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
• Communicate your schedule and availability proactively

Grow With Us

Assistant and General Manager – build and grow strong shop teams and community relationships

What We Need from You

• Can work at least 3 shifts per week (15+ hours)
• Open availability. We need team members with flexible availability. Your availability must include:
• 4 daytime shifts (open‑4 pm) Mon‑Fri
• OR
• 2+ closing shifts Mon‑Thu, 2+ closing shifts Fri‑Sun, and 1+ daytime shifts Sat‑Sun
• Able to lift up to 50 lbs & stand for the full shift
• 18+ years old
• Commitment to schedule adherence, continued training, and growth
• Have at least six months of experience delegating and/or coordinating the tasks of two or more employees
• Have at least six months of experience in a related service industry

Compensation

$24.75 per hour ($16.75 per hour + $8.00/hr average in tips)

Perks & Benefits

• Free ice cream every shift plus off‑duty discounts
• Making peoples’ day, every day
• Discounted employee merch store
• 50% employer‑paid health insurance for qualifying employees
• Dental and vision plans available (employee‑paid)
• Paid sick leave as outlined in HFWA
• 401K with a 4% match

Ready to join the sweetest team in town? Apply now and let’s make some magic!

Applications accepted on an ongoing basis.