Shift Manager (NYC)

New York Pilates; New York (NY); On-site; Full time

Job summary

New York Pilates is seeking a dedicated Shift Manager for their NYC locations. In this role, you will oversee daily operations, ensure the team meets performance benchmarks, and provide managerial support. The ideal candidate will have extensive experience in the fitness or retail industries and demonstrate strong leadership and customer service skills. This full-time position offers a competitive hourly wage along with rich benefits, including tuition assistance and free membership to classes.

Benefits

Paid Time Off (PTO)

Quarterly Stipend for Continuing Education

Medical, Dental, and Vision Benefits

Complimentary NYP Class Passes

Qualifications

• 5+ years in boutique fitness and/or 3+ years in managerial roles.
• Demonstrated history of achieving sales goals.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Oversee business operations and manage team tasks during shifts.
• Ensure compliance with brand standards and protocols.
• Manage supply inventory and customer relations.

Skills

Customer Service

Leadership

Sales Management

Communication

Problem Solving

Adaptability

Job description

New York Pilates is hiring for Shift Managers across the NYC Region. As the Shift Manager you will provide managerial support when the Store Manager or other business leaders are not available on-site. You are responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift. Your duties include managing/ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. You make sure that your team is meeting benchmarks for success, take care of employee absences, resolve issues with equipment, and closing or opening tasks, plus ensuring all customer and student responses will be handled in a timely manner and up to NYP standards.

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a full-time, hourly position. All candidates must be available to work nights, weekends, and holidays; in line with our Studio business hours.

The interview process will include video submission outlining details around your experience and highlighting your personality; We can’t wait to meet you!

The Role

• Act as a Manager on Duty: Serve as the MOD when needed with the responsibility to assign tasks, supervise employees, and manage shift performance.
• Achieve Sales Targets: Meet or exceed monthly sales targets through proactive selling strategies and relationship management.
• Performance & Standards: Ensure brand standards, goals, and equipment are all up to the NYP standard.
• Student & Customer Relations: Build strong relationships, troubleshoot issues, and resolve conflicts effectively and efficiently.
• Project & Attendance Management: Oversee projects, monitor attendance, and communicate needs. Support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met.
• Compliance: Adhere to company policies, safety standards, and handle emergency communication.
• Other duties as assigned

Requirements :

• 5+ years in the boutique fitness industry and/or 3+ years in a managerial or supervisory role in the retail space
• Minimum 3 years of experience working in retail and driving sales
• Demonstrated history of consistently achieving monthly sales goals
• Ability to manage customer expectations and proven experience in customer experience
• Company Ambassadorship: promotes the company through own actions and relationship
• Adaptability and Resilience: willing and able to be flexible and pivot based on prioritization of student and/or business needs
• Grit and Problem Solving: ability to persevere toward a goal despite being confronted by obstacles and distractions
• Excellent interpersonal and verbal communication skills
• Leadership skills with ability to set-goals and motivate team members

Bonus Points!

• Love for Pilates and Group Fitness classes
• Co-Collaborating with Teams

The Offer

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

There is a $24/hr pay rate for this role. Candidates will be required to regularly work 30-40 hours/week.

PTO

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away!

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education

• $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year.

We Want You!

New York Pilates is hiring for Shift Managers across the NYC Region. As the Shift Manager you will provide managerial support when the Store Manager or other business leaders are not available on-site. You are responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift. Your duties include managing/ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. You make sure that your team is meeting benchmarks for success, take care of employee absences, resolve issues with equipment, and closing or opening tasks, plus ensuring all customer and student responses will be handled in a timely manner and up to NYP standards.

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a full-time, hourly position. All candidates must be available to work nights, weekends, and holidays; in line with our Studio business hours.

The interview process will include video submission outlining details around your experience and highlighting your personality; We can’t wait to meet you!

The Role

• Act as a Manager on Duty: Serve as the MOD when needed with the responsibility to assign tasks, supervise employees, and manage shift performance.
• Achieve Sales Targets: Meet or exceed monthly sales targets through proactive selling strategies and relationship management.
• Performance & Standards: Ensure brand standards, goals, and equipment are all up to the NYP standard.
• Student & Customer Relations: Build strong relationships, troubleshoot issues, and resolve conflicts effectively and efficiently.
• Project & Attendance Management: Oversee projects, monitor attendance, and communicate needs. Support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met.
• Compliance: Adhere to company policies, safety standards, and handle emergency communication.
• Other duties as assigned

Requirements :

• 5+ years in the boutique fitness industry and/or 3+ years in a managerial or supervisory role in the retail space
• Minimum 3 years of experience working in retail and driving sales
• Demonstrated history of consistently achieving monthly sales goals
• Ability to manage customer expectations and proven experience in customer experience
• Company Ambassadorship: promotes the company through own actions and relationship
• Adaptability and Resilience: willing and able to be flexible and pivot based on prioritization of student and/or business needs
• Grit and Problem Solving: ability to persevere toward a goal despite being confronted by obstacles and distractions
• Excellent interpersonal and verbal communication skills
• Effective decision-making skills
• Leadership skills with ability to set-goals and motivate team members

Bonus Points!

• Love for Pilates and Group Fitness classes
• Co-Collaborating with Teams

The Offer

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

Competitive Compensation

There is a $24/hr pay rate for this role. Candidates will be required to regularly work 30-40 hours/week.

PTO

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away!

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

Tuition Assistance

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education

• $500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

Health Benefits

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year.

Free NYP Membership

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will Unlimited complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends!

What's your citizenship / employment eligibility?*

Are you available for a morning shift (5:30am-11am)?*

Are you available for a mid-day shift (11am-4pm)?*

Are you available for an evening shift (4pm-9pm)?*

Are you available on weekends (Saturday and Sunday)?*