Team Lead of Care Management, Health Homes (NYC, Hybrid)

FreedomCare; New York (NY); Hybrid; Full time

Job summary

A leading healthcare company seeks a Team Lead of Care Management in NYC, offering a hybrid work environment. The ideal candidate will manage operations, assist Care Managers, and enhance patient care through strong leadership and crisis management skills. Join to make a meaningful impact in the community.

Benefits

Competitive Compensation

Medical Benefits

Retirement Plans

Wellness Programs

Ongoing Learning Opportunities

Qualifications

• 3+ years of Health Homes Care Management experience.
• Proven experience supervising clinicians or Care Managers.
• Strong knowledge of local community resources.

Responsibilities

• Guide Care Managers in resolving complex patient issues.
• Monitor patient crises and ensure proper reporting.
• Conduct qualitative audits of patient interaction documentation.

Skills

Communication

Empathy

Crisis Management

Data Reporting

Education

Master's in Social Work

Tools

Netsmart

Foothold

Salesforce

Job description

Team Lead of Care Management, Health Homes (NYC, Hybrid)

Join to apply for the Team Lead of Care Management, Health Homes (NYC, Hybrid) role at FreedomCare

Team Lead of Care Management, Health Homes (NYC, Hybrid)

4 days ago Be among the first 25 applicants

Join to apply for the Team Lead of Care Management, Health Homes (NYC, Hybrid) role at FreedomCare

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)
  
  
  

Join our team and make a positive impact on the lives of others! We are looking for a Manager of Care Management Health Homes for our Care Management team.

This is a hybrid position with a weekly commute of 2-3 days per week to our New York City, NY office.

Department & Position Overview

The Team Lead of Care Management will assist with daily operations of the Health Home Care Management Program and work closely with Care Managers to ensure patient needs are met and that Care Managers provide services as outlined by Lead Health Home Policy and Procedure.

Every Day You Will

• Serve as the direct point-of-contact for Care Managers and assist and guide Care Managers to respond to and resolve escalated or complex issues
• Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place
• Manage and service a reduced caseload of 15 patients
• Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc.
• Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations
• Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY)
• Manage team of Care Managers through supervision and coaching, job shadowing, training and development, ongoing support, and performance assessment, monitoring, and effective and explicit feedback
• Review and approve patient referrals from internal, community, and lead Health Home
• On a monthly basis, review all completed HML questionnaires in care management platform for consistency and accuracy
  
  
  

Ideal Candidate Will Possess

• Master's in social work, with prior management experience in a behavioral health or healthcare setting
• 3 + years of Health Homes Care Management experience
• 3 + years of prior experience supervising clinicians and/or CMs who are providing direct services to individuals with SMI/chronic SUDs
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed while carrying a small caseload
• Ability to travel in the field when needed in escalated situations
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, compliance, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce
  
  
  

Nice-to-Haves

• Bilingual Spanish preferred
• 2+ years of experience as Care Manager for the Health Homes program in NYS
  
  
  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $27.00 and $31.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range

$27—$31 USD

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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