Shift Manager: Lead Teams & Elevate Guest Experience

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Merrillville (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Free on-duty shift meals

Employee discounts

Paid training and leadership develop

Advancement opportunities

Free uniforms

Health insurance (eligible)

401(k) plan (eligible)

Job summary

Cinnabon in Merrillville, IN is seeking a Shift Manager to lead daily bakery operations, coach team members, and ensure guest experiences meet brand standards. You’ll oversee opening and closing, maintain food safety, and handle cash with attention to detail.

The role rewards reliability, leadership, and teamwork, with opportunities for training and advancement. You should be 18+, have flexible availability, and be prepared to work evenings, weekends, and holidays as needed.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation and consistent attendance.
• Flexible availability, including evenings, weekends, and holidays.
• Punctuality and dependable attendance.
• Strong communication, leadership, teamwork, and guest service skills.
• Proficiency with point-of-sale systems.
• Food Handler Certification or ability to obtain within 30 days.
• High school diploma or equivalent preferred.

Responsibilities

• Lead shifts and provide direction, coaching, and support to team members.
• Deliver friendly, energetic, and professional guest service.
• Prepare, bake, and serve Cinnabon products according to brand standards.
• Ensure operational, food safety, and guest service standards are met.
• Support daily bakery operations and shift execution.
• Maintain product quality, cleanliness, and food safety standards.
• Address guest concerns professionally and resolve issues promptly.
• Support training and development of new and existing team members.
• Take ownership of assigned responsibilities and follow through with attention to detail.

Skills

Leadership

Communication

Teamwork

Guest Service

Reliability

Accountability

Punctuality

POS Proficiency

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Cinnabon in Merrillville, IN is seeking a Shift Manager to lead daily bakery operations, coach team members, and ensure guest experiences meet brand standards. You’ll oversee opening and closing, maintain food safety, and handle cash with attention to detail.

The role rewards reliability, leadership, and teamwork, with opportunities for training and advancement. You should be 18+, have flexible availability, and be prepared to work evenings, weekends, and holidays as needed.