Shift Manager - Lead Teams & Craft Coffee Moments

Starbucks Corp.; Waltham (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Tuition coverage

401(k) with employer match

Paid time off

Vision insurance

Job summary

Starbucks Coffee Company in Waltham, MA is seeking a shift manager to lead a store, develop the team, and drive exceptional customer experiences. You will be responsible for supervising staff, coordinating operations, and supporting the store's performance goals.

The role emphasizes hands-on leadership, mentorship, and ongoing development as part of the Starbucks journey, with comprehensive benefits and a focus on growth opportunities across the business.

Qualifications

• One year retail / customer service management experience.
• 2 years preferred OR 4+ years of US Military service.
• One year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.

Responsibilities

• Lead shift operations and staff.
• Ensure exceptional customer service and guest experience.
• Train and coach team members to meet standards.
• Maintain store standards, safety, and cleanliness.

Skills

Retail management

Customer service

Team leadership

Coaching

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Starbucks Coffee Company in Waltham, MA is seeking a shift manager to lead a store, develop the team, and drive exceptional customer experiences. You will be responsible for supervising staff, coordinating operations, and supporting the store's performance goals.

The role emphasizes hands-on leadership, mentorship, and ongoing development as part of the Starbucks journey, with comprehensive benefits and a focus on growth opportunities across the business.