Shift Manager: Lead Hospitality Team & Guest Experience

Coma Coffee Roasters; Concord (MO); On-site; Full time

Job description

We’re seeking a Shift Manager who can lead by example, support the team, and keep day-to-day operations running smoothly. If you have a passion for hospitality, great leadership skills, and thrive in a fast-paced environment, this could be the perfect fit.

What We’re Looking For:

We need a Shift Manager who:

• Has a passion for hospitality and a keen eye for detail

• Knows how to build and lead a strong, cohesive team

• Stays calm and collected under pressure

• Is organized, efficient, and solution-oriented

• Communicates effectively with both staff and guests

What You’ll Be Doing:

• Leading your shift to ensure exceptional service and smooth operations

• Supervising and supporting servers, bussers, bartenders, and kitchen staff

• Handling guest concerns or feedback with professionalism and care

• Monitoring service quality, cleanliness, and adherence to restaurant standards

• Assisting with scheduling, training, and coaching team members

• Overseeing cash handling, opening/closing procedures, and shift reports

• Jumping in to help wherever needed—because teamwork matters

What We Offer:

• A leadership role in a locally loved establishment

• Competitive pay and growth opportunities

• A supportive, team-focused environment

• The chance to make an impact and build your career in hospitality

If you have experience in restaurant management or supervisory roles and love creating amazing guest experiences, we’d love to talk to you.