Shift Manager - In Suite Dining

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Shift Manager of In-Suite Dining to oversee daily operations and ensure guests receive consistent 5-Star service. You will lead the In-Suite Dining team, enforce standards, and collaborate with other hotel departments to maintain superior guest experiences.

Responsibilities include budgeting, staffing, scheduling, evaluating performance, and ensuring safety and attendance policies are followed, with focus on efficiency and high-quality service for

Responsibilities

• Analyzes daily reports including revenue, profit, labor and operating costs and act on areas of opportunity.
• Generates and maintains department budget, forecasting and various reports.
• Directs work assignments of team members and develop work schedules to ensure appropriate staffing levels.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Ensures the department is run effectively and efficiently.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Successfully manages a 5-Star and 5-Diamond In-Suite Dining Team.
• Monitors team performance in all phases of service and job functions; rectify deficiencies.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.
• Must be able to lift or carry 50 pounds, unassisted.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Job description

Position Overview

The primary responsibility of the Shift Manager of In-Suite Dining is to ensure that the In Suite Dining staff provides consistent high-quality service to Venetian guests.

Position Overview

The primary responsibility of the Shift Manager of In-Suite Dining is to ensure that the In Suite Dining staff provides consistent high-quality service to Venetian guests.

All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Maintains high morale within the department.
• Analyzes daily reports including revenue, profit, labor and operating costs and act on areas of opportunity.
• Generates and maintains department budget, forecasting and various reports.
• Directs work assignments of team members and develop work schedules to ensure appropriate staffing levels.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Ensures the department is run effectively and efficiently.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

Additional Duties & Responsibilities

• Successfully manages a 5-Star and 5-Diamond In-Suite Dining Team.
• Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Monitors team performance in all phases of service and job functions; rectify deficiencies.
• Manage staff and organize department functions in accordance with company guidelines.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards Of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Additional Duties & Responsibilities

• Bilingual in Spanish is preferred.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.