Runner/Stocker - Food Hall

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Runner/Stocker - Food Hall to support outlets by ensuring materials are stocked and guests receive prompt service. You will also help keep dining areas clean and coordinate deliveries with back-of-house teams.

Ideal candidates will have at least 6 months of luxury food and beverage experience, strong guest service skills, and the ability to work varied shifts. This is a fast-paced role in a premier resort setting.

Qualifications

• Must communicate clearly in English, both spoken and written.
• High School diploma or equivalent required.
• Minimum 6 months recent food and beverage experience in luxury settings.
• Able to lift up to 50 pounds and stand for long periods.
• Must obtain required health and alcohol awareness certifications.

Responsibilities

• Welcome guests with a friendly attitude and prompt service.
• Stock and organize product at guest facing and back of house areas.
• Transport and stock products between venues using carts safely.
• Maintain cleanliness of dining areas, tables, chairs, and counters.
• Assist with removal of used dishes, trash, and restocking of supplies.
• Retrieval of products from warehouse and prep kitchens as needed.
• Create preparation lists to ensure accurate product delivery.
• Follow health, safety, and sanitation guidelines at all times.
• Stay calm during high volume periods and assist team members as needed.

Skills

Guest service

English proficiency

Interpersonal skills

Shift flexibility

Team player

Education

High School diploma or equivalent

Job description

Position Overview

This primary responsibility of the Runner/Stocker - Food Hall is to create an extraordinary experience by supporting fellow Team Members and ensuring all outlets have all necessary materials needed and providing guests with prompt service and a clean area to dine.

All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Welcome guests with a friendly and welcoming demeanor, providing prompt and memorable service.
• Safely and efficiently lift, carry, and push carts to transport and stock products between multiple restaurant venues.
• Stock and organize product in guest facing and back of house areas and dispose of debris.
• Continuous cleaning, organizing, and sanitizing of guest dining areas, including tables, chairs, countertops, and communal areas.
• Assists with continuous removal of used trays, china, glass, silverware, and trash from venues and communal areas.
• Maintain proper levels of cutlery, napkins, and condiments are stocked at all stations in Food Hall.
• Retrieval of all related products from support areas, including warehouse and all prep kitchens.
• Breakdown of pallet deliveries and continued organization and delivery of all product.
• Create and follow preparation lists to ensure accurate amounts of product is delivered or transferred.
• Ability to answer questions and give recommendations, while ensuring all guest needs are met.
• Follow health, safety, and sanitation guidelines for all products.
• Maintain a calm demeanor during periods of high volume or special events to keep restaurants operating to standard and setting a positive example for all Team Members.

Additional Duties & Responsibilities

• Ensure all areas are kept clean & maintain a clean and organized workspace.
• Safe removal and decontamination of hazardous materials like blood, bodily fluids, and other biohazards from contaminated sites.
• Comply with policies and procedures of the department and of The Venetian Resort.
• Proper performance requires physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.
• Acts with integrity, honesty, and knowledge that promote culture and values of The Venetian and all Partner restaurants.
• Assists with new Team Member's training by demonstrating all values and policies & procedures required by The Venetian and all Partner Restaurants.
• Follows all policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card or any other certification or license, as required by law or policy.
• Must possess a positive, warm, and welcoming demeanor.
• Minimum of 6 months recent food and beverage experience in a luxury environment or similar setting.
• Excellent guest service skills.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to

• Lift, push, and carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, push, stretch, bend, reach and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.