Shift Manager I

HMSHost; Norfolk (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the food service industry is seeking a Manager I to assist in executing restaurant operations. This role involves supervising staff, ensuring compliance with health standards, and managing daily activities. The ideal candidate will have a background in food and beverage service, with supervisory experience preferred. Join a diverse team committed to high operational standards and customer satisfaction.

Qualifications

• Minimum 2 years experience in food and beverage, cash handling, and customer service.
• Minimum 6 months supervisory or lead experience in a restaurant or kitchen.

Responsibilities

• Assists AGM/GM in supervising daily activities of associates within the restaurant.
• Completes opening, daily, and closing procedures/checklists according to company policies.
• Monitors compliance with wellness and safety procedures.

Skills

Communication

Knowledge of sanitary standards

Job description

Purpose:

The purpose of the Manager I (MGRI) position is to assist Branch management in executing QSR or similar restaurant operations. The MGRI ensures the restaurant is clean, staffed, and operates to high standards, using prescribed policies and procedures for management decisions.

Essential Functions:

1. Completes opening, daily, and closing procedures/checklists according to company policies.
2. Assists the AGM/GM in supervising daily activities of associates within the restaurant.
3. Participates in hiring, provides input on employment decisions, and recommends promotions or terminations.
4. Assigns tasks, prepares schedules, and ensures shift coverage.
5. Ensures associates take mandated rest breaks and meal periods.
6. Maintains display areas to be clean, stocked, and visually appealing.
7. Ensures equipment is in good working order.
8. Operates cash register, processes transactions, and follows cash handling policies.
9. Monitors compliance with wellness and safety procedures, reports safety concerns.
10. Performs health and safety activities as outlined in the Manager’s Guide.
11. Places orders, receives goods, and processes invoices.
12. Maintains current contact information for all associates.

Requirements:

1. Ability to work shifts during various days and hours, including opening, busy periods, and closing shifts.
2. Knowledge of sanitary, safety, and health standards, including HACCP protocols.

Reporting relationship and other important information:

1. The MGRI position is non-exempt under the Fair Labor Standards Act.
2. Typically reports to the General Manager, Director of Operations, or a Multi Unit Manager.
3. Expected to work a rotating schedule covering various days and shifts.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

1. Minimum of 2 years experience in food and beverage, cash handling, and customer service.
2. Minimum of 6 months supervisory or lead experience in a restaurant or kitchen.
3. Ability to communicate effectively and understand instructions and policies.

Disclaimer:

All requirements are subject to change. Employees may be asked to perform other duties as needed. Employment is at-will.

HMSHost is an equal opportunity employer, committed to diversity and inclusion.

Source: HMSHost