Shift Manager – Fast-Paced Retail Café Leader

Ontario Trillium Foundation; Revere (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental and Vision Insurance

Paid Time Off (vacation and sick)

Professional Development (80% internal

Fun Team Outings and Events

Free Coffee & Donuts

Employee Discounts & More!

Job summary

Couto Management in Massachusetts is seeking Managers to join our Dunkin’ shops network from the North Shore to Cape Cod. You will train and supervise staff, ensure fast, friendly service, and uphold brand standards across locations.

The role requires 6+ months in quick service, strong communication, ServSafe certification, and willingness to advance in management. We offer competitive pay, health benefits, and opportunities for internal promotion within a growing team.

Qualifications

• 6+ months in quick service retail, preferably in a supervisory role.
• Must have good communication skills with the ability to read, write and speak English fluently.
• Must be certified or willing to become certified in Dunkin Brands courses, ServSafe, and other courses as required by local health departments.
• Must possess outstanding interpersonal skills and have the ability to forge strong relationships with employees, management and customers.
• Must meet Board of Health requirements concerning freedom from communicable diseases.

Responsibilities

• Training and supervision of employees.
• Completing weekly reports, safety assessments, maintaining records.
• Assuring all customers are served in a courteous, accurate and efficient manner.
• Prepares food and beverages (hot and cold) in accordance with Dunkin Donuts specifications.
• Handles additional projects or duties as assigned by Upper Management.

Skills

Fluent English

Interpersonal skills

Job description

Couto Management in Massachusetts is seeking Managers to join our Dunkin’ shops network from the North Shore to Cape Cod. You will train and supervise staff, ensure fast, friendly service, and uphold brand standards across locations.

The role requires 6+ months in quick service, strong communication, ServSafe certification, and willingness to advance in management. We offer competitive pay, health benefits, and opportunities for internal promotion within a growing team.