Shift Manager - Dunkin

Dunkin'; Oxford (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Dunkin' is seeking a Shift Manager to coach Crew Members during shifts and ensure operation standards and guest satisfaction.

You will set goals, assign tasks, and motivate the team to deliver fast, friendly service while upholding brand standards and safety guidelines.

Responsibilities include team communication, training support, coaching, and maintaining a guest-first culture with urgency, while managing shift coverage.

Qualifications

• Restaurant, retail, or supervisory experience.
• Ability to work up to 35 hours.
• At least 18 years of age.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities and results.
• Support training of crew members.
• Provide coaching and feedback to crew members.
• Deliver guest-first service and uphold brand standards.
• Maintain safety and sanitation guidelines.
• Manage proper shift deployment to meet targets.

Skills

Restaurant/retail supervisory

Hours up to 35

Age 18+

Job description

We are looking for Shift Manager candidates to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:

• Restaurant, retail, or supervisory experience
• Ability to work up to 35 hours
• At least 18 years of age (where applicable)

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Operate with Sense of Urgency to deliver speed targets
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
• Manage proper team deployment to deliver team service

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
• Minimize waste

Anju Donuts is a fun place to work, where you will enjoy and learn lots of great things that helps further build your career while giving you a wonderful experience of filling up positivity and Energy in our guests with our delicious beverage selections. I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us. Throughout your journey, we will ensure you have clear communication of the expectation, provided you with proper training so you’re successful in your role and, be thankful for your services. We have few non negotiables that makes us a choice for our guests in the community and they are: Hospitality (Be friendly to guest), Fast Service (we understand guest are in rush and we value their time by providing fast service), Quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times), Clean Restaurant (we keep it clean just as we keep our home cleans when guests are visiting ). Please feel free to discuss any questions you have with your manager, and if at anytime you feel there is need to speak with someone else in Management, you can always email me at: [e-mail] I always value your feedback.