Assistant Restaurant Manager: Growth & Guest Experience

Dunkin'; Monroe (CT); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Ability to Grow into Higher level posi

Fun working enviornment

Bonus Plan to make more

Health plan

Vacation/Sick hours or PTO

Zusammenfassung

Dunkin' is seeking an Assistant Restaurant Manager in Monroe, CT to support the Restaurant Manager, develop Crew and Shift Leaders, and drive friendly guest experiences with profitable top-line sales.

You will help create a high-performance team, ensure brand standards, and implement action plans for improvements while maintaining safety and service quality for guests.

Qualifikationen

• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• Basic writing skills.
• Ability to work 35-50 hrs per work.

Aufgaben

• Train employees and communicate job expectations.
• Maintain a guest-first culture and ensure targets are met.
• Control costs, drive promotions, and monitor profitability.

Kenntnisse

Restaurant supervisory

Guest service

Team development

Communication

Time management

Jobbeschreibung

We are look for Assistant Restaurant Managers to help lead our Dunkin' team!

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Benefits:

• Competitive Pay
• Ability to Grow into Higher level position
• Fun working enviornment
• Bonus Plan to make more
• Ability to participate in our Health plan
• Vacation/Sick hours or PTO

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems

• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action

Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Skills and Qualifications:

• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• Basic writing skills
• Ability to work 35-50 hrs per work

Responsibilities:

Team Environment:

• Assist to train employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure Speed targets achieved with proper team deployment and sense of urgency
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
• Ensure Brand standards, recipes and systems are executed
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results
• Minimize waste and fill out log checklists

Anju Donuts is a fun place to work, where you will enjoy and learn lots of great things that helps further build your career while giving you a wonderful experience of filling up positivity and Energy in our guests with our delicious beverage selections. I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us. Throughout your journey, we will ensure you have clear communication of the expectation, provided you with proper training so you’re successful in your role and, be thankful for your services. We have few non negotiables that makes us a choice for our guests in the community and they are: Hospitality (Be friendly to guest), Fast Service (we understand guest are in rush and we value their time by providing fast service), Quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times), Clean Restaurant (we keep it clean just as we keep our home cleans when guests are visiting ). Please feel free to discuss any questions you have with your manager, and if at anytime you feel there is need to speak with someone else in Management, you can always email me at: [e-mail] I always value your feedback.