District Manager - Dunkin

Workstream; Fairview (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Free meal

Empowerment to manage others

Health plan participation

Fun working environment

Vacation/ Sick pay

Excellent bonus plan

Growth opportunities

Auto allowance

Job summary

Anju Donuts is seeking a District Manager to lead multiple Dunkin' locations, up to five, delivering strong operational results and a winning culture.

Lead a team with focus on guest satisfaction, performance, and growth; heavy emphasis on coaching, training, and enforcing brand standards while driving profitability and schedule management.

Qualifications

• Restaurant, retail, or supervisory experience is preferred.
• Ability to work early mornings (e.g., starting around 6am).
• Willingness to work approximately 50 hours per week.
• Digital technology skills to operate back office systems.

Responsibilities

• Hire, train, retain and develop restaurant managers.
• Communicate job expectations to managers and review performance.
• Provide coaching and feedback; discipline when needed.
• Create a guest-first culture and ensure shifts are correctly staffed.
• Ensure safety, food safety and sanitation guidelines are followed.
• Manage donuts orders with the kitchen and handle weekly schedules.
• Ensure online training is completed for new hires.
• Drive promotions and new product roll-outs and track results.

Skills

Leadership

Guest focus

Problem solving

Team development

Communication

Time management

Early mornings

Hours flexibility

Tools

Back office software

Job description

We are looking for a District Manager to help manage Dunkin' locations ( up to 5)

A District Manager is responsible for providing strong, positive leadership to his/her team to deliver great operational results, meet all company's objectives, build a strong bench of people and, demonstrate ability to lead others. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards. Our company has great leadership team to help you support into this new role and has stunning performance for past two years on all operational metrics. You will be part of a winning culture and store that has Steller performance in place already.

Benefits:

• Competitive pay
• Free Meal
• Empowerment to manage others
• Ability to participate in Health Plan
• Fun Working enviornment
• Vacation/ Sick pays
• Excellent Bonus Plan
• Growth Ability to become Multi Unit
• Auto Allowance

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important goals
• Establish goals and deliver results
• Seeks ideas and best practices from other individuals

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from occurring
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration
• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate

Good to have:

• Restaurant, retail, or supervisory experience
• Ability to work early morning from 6am
• Ability to work 50 hrs per week
• Digital Technology skills to operate back office system

Responsibilities:

Team Environment:

• Hire, train, Retain and, develop Managers
• Communicate job expectations to their Managers
• Plan, monitor, appraise and review their Managers'’ job performance
• Provide coaching and feedback; disciplines when appropriate

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
• Ensure Brand standards and systems are executed
• Manage Donut orders with Kitchen and submit all food orders and make weekly schedules
• Ensure online training is completed for new hire
• Deliver speed in d/thru as role play for other employees in store.

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results
• We have strong bonus plan that allows you additional earning up to $10,000 per year

Anju Donuts is a fun place to work, where you will enjoy and learn lots of great things that helps further build your career while giving you a wonderful experience of filling up positivity and Energy in our guests with our delicious beverage selections. I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us. Throughout your journey, we will ensure you have clear communication of the expectation, provided you with proper training so you’re successful in your role and, be thankful for your services. We have few non negotiables that makes us a choice for our guests in the community and they are: Hospitality (Be friendly to guest), Fast Service (we understand guest are in rush and we value their time by providing fast service), Quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times), Clean Restaurant (we keep it clean just as we keep our home cleans when guests are visiting ). Please feel free to discuss any questions you have with your manager, and if at anytime you feel there is need to speak with someone else in Management, you can always email me at: [e-mail] I always value your feedback.