Shift Manager Count Team (Drop Team Shift Manager)

Rwcatskills; Village of Monticello (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

Resorts World Catskills is seeking a Shift Manager Count Room to oversee Count Room operations, ensure integrity of all count transactions, and manage the Drop Count team in a fast-paced casino environment.

The role requires 3–5 years in a supervisory capacity within a resort casino and knowledge of slot machines and performance systems, with licensing by the NYS Gaming Commission expected.

Qualifications

• Three to five years in slot/guest service with at least three years in a supervisor role.
• Experience with high-volume, complex resort casino operations.
• Must be able to obtain NYS Gaming Commission license.

Responsibilities

• Oversee Count Room operations and ensure integrity of Count transactions.
• Supervise Drop Count staff and staff schedules.
• Prepare transfer sheets and reconcile totals to the Soft Count Summary.
• Maintain knowledge of Gaming Commission regulations and company policies.

Skills

Leadership

Regulatory compliance

Cash handling

Supervisory experience

Education

HS Diploma or GED

BA/BS preferred

Tools

Slot machines

Slot performance systems

Job description

Job Category: Resorts World Catskills

Requisition Number: SHIFT003038

• Posted : September 14, 2026
• Full-Time
• Salary : $62,353.20 USD per year

Locations

Showing 1 location

Monticello, NY 12701, USA

Description

Position Overview:

The Shift Manager Count Room is responsible for overseeing aspects of the Count Room such as table games count, slot drop pick-up, transferring the slot drop to the Count Room; ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

Essential Functions

• Ensures the integrity of all Count transactions
• Assists in table games count and slot drop, counting money, and reconciling gaming revenue
• Prepares various reports, transfer sheets, reconciles all totals to the Soft Count Summary; forwards all information to appropriate individual(s)
• Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
• Manages team members of the Drop Count department. Maintains all records, reports and other required paperwork in the Count Department
• Conducts the necessary research to effectively resolve Count disputes
• Facilitates the flow of information, by attending regularly scheduled departmental meetings
• Held accountable for the accuracy and thoroughness of departmental records and reports
• Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
• Maintains the highest level of confidentiality
• Ability to stand for extended periods of time
• Ability to supervise subordinate staff members
• Ability to operate currency/voucher counting equipment
• Ability to use computer equipment
• Ability to move and life approximately 50 pounds
• Ability to count large quantities of cash and prepare proper documentation thereof
• Ability to supervise subordinate staff members

Experience

• Three (3) to five (5) years of experience in a slot technical or guest service field with a minimum, of three (3) years in a supervisor/manager role in a high volume, complex resort casino environment
• Proven experience in a technical capacity with slot machines and slot performance systems

Knowledge

• High School Graduate or GED required
• BA/BS in a related field and/or a combination of education and related experience
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Working knowledge and understanding of a broad range of slot machines and systems
• Must be able to obtain and retain a New York State Gaming Commission License

Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions.

• Work is normally performed in an interior resort casino environment
• Must be able to stand, walk, and move through all areas of the resort casino
• Must be able to work under pressure in a fast-paced, 24- hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.